Ciera Blocker
Mastic,NY
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
11
11
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
05.2016 - 03.2025
- Managed a $3.5 million dollar location averaging 500 transactions daily.
- Managed KPI's, PnL, employee reviews, training, and schedules.
- Achieved operational excellence in food safety and employee retention.
- Managed a diverse team of 40 employees, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Operations Supervisor
Boomers! Parks
06.2014 - 01.2016
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Booked and hosted group events and parties of from inbound leads.
- Arcade game troubleshooting and repairs.
Education
Bachelor of Arts - Information Technology
Southern New Hampshire University
Hooksett, NH06-2026
Certificate - Sales Development
CourseCareers
Online03-2025
High School Diploma -
William Floyd High School
Mastic Beach, NY06-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Time management
- Staff hiring and retention
- Verbal and written communication
- Critical thinking
- Adaptability
- Networking
- Resilience
- Organization
- Customer Service
- Microsoft Outlook
- Microsoft Excel, PowerPoint, Word
Timeline
General Manager
Chipotle Mexican Grill
05.2016 - 03.2025
Operations Supervisor
Boomers! Parks
06.2014 - 01.2016
Bachelor of Arts - Information Technology
Southern New Hampshire University
Certificate - Sales Development
CourseCareers
High School Diploma -
William Floyd High School
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