Ciera Brown
Philadelphia,PA
Summary
Leasing consultant with expertise in property tours and upselling units at Cross Properties and Madison Apartment Group, delivering exceptional customer service, and enhancing tenant satisfaction through effective communication and negotiation skills. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Madison Apartment Group
Conshohocken, PA
08.2025 - 12.2025
- Conducted property tours and effectively presented features and benefits of available units to prospective residents, resulting in increased lease conversions.
- Managed the end-to-end leasing process, including application processing, lease preparation, and move-in coordination in compliance with Fair Housing regulations.
- Delivered exceptional customer service by promptly addressing resident inquiries, concerns, and maintenance requests, contributing to improved tenant satisfaction and renewal rates.
- Managed social media presence across platforms (Instagram, Facebook, TikTok), creating engaging content such as property highlights, team spotlights, community event recaps, and resident testimonials.
- Built rapport with potential residents to create a sense of urgency and trust, ultimately increasing application and closing ratios.
Leasing Agent/ Front-Desk Concierge
Cross Properties
Philadelphia, PA
06.2024 - 06.2025
- Successfully arranged over 50 showings for prospective tenants, utilizing compelling sales techniques that led to a 30% lease conversion rate.
- Conducted thorough inspections of 50+ apartments before move-ins and after move-outs, effectively documenting damage and cleanliness issues to enhance tenant satisfaction and minimize security deposit disputes.
- Cultivated lasting relationships with prospective tenants through engaging and professional communication, leading to a measurable increase in lease signings.
- Answered an average of 50 incoming calls weekly about available properties, delivering detailed insights on amenities, location, and pricing options, which boosted client interest and contributed to a 15% increase in property viewings.
- Provided exceptional support to over 300 residents by addressing their concerns and efficiently managing package deliveries, enhancing community satisfaction and trust.
Crew Team Member
Chic Fil' A
Philadelphia, PA
10.2020 - 01.2022
- Delivered meals and took orders for an average of 30 customers daily, ensuring prompt service and boosting overall dining satisfaction.
- Spearheaded handling and transport of 20 lb objects, increasing team efficiency by 15% and optimizing logistics workflow.
- Greeted over 100 customers daily with enthusiasm, ensuring 98% order accuracy to enhance their dining experience.
- Enhanced guest experiences at Chick-fil-a by addressing concerns swiftly, boosting customer satisfaction by 20% and fostering loyalty.
- Elevated team productivity by 20% in a fast-paced environment, managing 5+ simultaneous projects with outstanding feedback on delivery efficiency.
Store Clerk
Flynn O'hara Uniform Store
Philadelphia, PA
07.2019 - 07.2020
- Guided customers in selecting their school's uniform, boosting customer satisfaction by 20%.
- Efficiently processed high-volume transactions as a cashier, enhancing service quality and customer loyalty.
- Operated silk screen machines, efficiently hot pressing logos onto uniforms for over 100 customers' selected schools, ensuring high-quality results and fast turnaround times.
- Optimized store layout and organized backroom, improving inventory access by 20% and elevating customer shopping experience.
- Delivered outstanding customer service to over 100 clients daily, receiving positive feedback for my friendly and courteous assistance, which contributed to a 15% increase in customer satisfaction ratings.
- Supported over 100 customers daily by answering questions and efficiently fulfilling their requests, leading to a noticeable increase in customer satisfaction.
- Revitalized the sales floor by expertly organizing shelves and racks, enhancing product visibility and elevating the shopping experience for customers.
Education
High School Diploma -
Tacony Academy Charter High School
Philadelphia, Pennsylvania06.2021
Skills
- Guest experience and customer service
- Data entry and reporting
- High-pressure environment management
- Marketing and event planning
- Coordination and property tours
- Inspections and client onboarding
- Sales conversion strategies
- Yardi and Yardi Voyager expertise
- Microsoft Office proficiency
- CRM software management
- Social media engagement
- Customer relationship management
Timeline
Leasing Consultant
Madison Apartment Group
08.2025 - 12.2025
Leasing Agent/ Front-Desk Concierge
Cross Properties
06.2024 - 06.2025
Crew Team Member
Chic Fil' A
10.2020 - 01.2022
Store Clerk
Flynn O'hara Uniform Store
07.2019 - 07.2020
High School Diploma -
Tacony Academy Charter High School