Ciera Byrd
Tuscaloosa,AL
Summary
Administrative professional with over 10 years of experience spanning medical administration and production industry support. Proven ability to manage clerical tasks, coordinate operations, and maintain organized, efficient workflows in fast-paced environments. Skilled in record keeping, data entry, scheduling, and cross-department communication. Adaptable and detail-oriented, with a strong track record of supporting both healthcare and industrial administrative functions.
Overview
7
7
years of professional experience
Work History
Onboarding Specialist
Helping Hearts Senior Care
01.2024 - 03.2026
- Developed comprehensive onboarding programs to enhance employee integration and engagement.
- Facilitated training sessions on company policies and procedures for new hires.
- Streamlined onboarding processes, improving efficiency and reducing time to productivity.
- Coordinated with department heads to tailor onboarding experiences to specific team needs.
- Maintained accurate records of employee progress through the onboarding program.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
Office Administrator
Automation Personnel Staffing
02.2021 - 01.2024
- Coordinated office operations, ensuring seamless communication across departments.
- Managed scheduling and appointment systems to optimize executive time management.
- Developed improved filing systems, reducing document retrieval time significantly.
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Front Office Associate
Seale Harris Clinic
01.2019 - 01.2021
- Managed patient check-in and appointment scheduling, ensuring smooth front office operations.
- Coordinated with medical staff to streamline patient flow and enhance service delivery.
- Oversaw inventory management for office supplies, optimizing resource availability and cost efficiency.
- Implemented electronic health record (EHR) systems, improving data accuracy and accessibility for providers.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Answered calls to take messages or redirect calls to appropriate colleagues.
Education
High School Diploma -
Central High School
Tuscaloosa, AL05-2009
Skills
- Software knowledge
- New hire onboarding
- Documentation and recordkeeping
- Employee relations
- Training and mentoring
- Recruitment management
- Performance tracking
- Cross-functional coordination
- Trade policy
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Onboarding Specialist
Helping Hearts Senior Care
01.2024 - 03.2026
Office Administrator
Automation Personnel Staffing
02.2021 - 01.2024
Front Office Associate
Seale Harris Clinic
01.2019 - 01.2021
High School Diploma -
Central High School