EVANS KISSI BAAH
Triangle,VA
Summary
Passionate college graduate with a Bachelor of Science in Information Technology from Strayer University Washington with a CompTIA Security+ certification and a strong foundation in securing systems and networks Seeking employment in Information Technology field with proven skills and an ability to learn new technologies quickly while Committed to continuous improvement and driving team success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Onboarding specialist
Universal protection service
07.2021 - Current
- Assist new hires set up their employee login and password
- Update spreadsheets and databases to track training progress
- Assist new hire on how to use Security application tools
- Train new employees on their daily task and responsibilities.
Administrative Assistant Intern
HMD Service, LLC.
01.2021 - 06.2021
- Providing clerical support to employees by copying, and filing documents
- Scheduling work order appointment with client
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Installed, configured and maintained computer systems and network connections.
- Delivered assistance and support for team-based IT projects.
Security Supervisor
Prosegur Security
05.2019 - 10.2020
- Helped customers, employees, and visitors in a courteous and professional manner while monitoring for irregular or unusual activity
- Enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance
- Assessed and identified critical issues quickly and accurately and responded according to company protocol
- Performed foot/vehicular patrol throughout the duration of the shift and maintained a detailed documentation of all incidents
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintained security and safety of the premises.
Customer service clerk
Food Lion
12.2017 - 04.2019
- Regulated pricing, inventory count and supply during shift hours
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Trained new hire sale team on strategies for handling difficult customer and challenging situations
- Help store management meet standard of service and quality in daily operations
- Responded to customer inquire with patience and positively to establish excellent first impression.
Education
Bachelor of Science - Information Technology Management
Strayer University
Woodbridge, VAAssociate of Applied Science - Cybersecurity
Northern Virginia Community College (NVCC)
Annandale, VASkills
- Efficient with Microsoft office Software (Word, Excel, PowerPoint)
- Experience with Access control procedure
- Onboarding New Employees
- Interpersonal Communication Skills
- Analytical and Critical Thinking
- Customer Service and Assistance
- Information Protection
- Software Knowledge
- Data Entry Documentation
- Office Management
- Administrative Support
Accomplishments
- Used spreadsheets to develop inventory to track onboard activitie.
- Onboard and Train more than 230 Security guard
- Customer Relations - Earned highest marks for customer satisfaction at Food lion.
Certification
- CompTIA Security, Active
- Healthsaver First Aid CPR AED, AHA, Active
- Security Officer Core Subjects (01E) Certification, DCJS, Active
Timeline
Onboarding specialist
Universal protection service
07.2021 - Current
Administrative Assistant Intern
HMD Service, LLC.
01.2021 - 06.2021
Security Supervisor
Prosegur Security
05.2019 - 10.2020
Customer service clerk
Food Lion
12.2017 - 04.2019
Bachelor of Science - Information Technology Management
Strayer University
Associate of Applied Science - Cybersecurity
Northern Virginia Community College (NVCC)
Coursework
- Understanding basic network Security Layers
- Understanding of TCP/IP and LAN/WAN technologies
- Understanding PC component/Hardware Troubleshoot.
- Strong foundation in security operations and managing security devices (firewalls, IDS/IPS)
- Cloud computing project
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