Ciera Cayer
Summary
Dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Domino's Pizza
02.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Revenue Specialist
Comptroller Of Maryland
02.2014 - 12.2017
- Protected sensitive customer information by maintaining strict confidentiality during investigations and adhering to all applicable privacy regulations.
- Reduced fraudulent activities by conducting thorough investigations and implementing effective fraud prevention strategies.
- Increased productivity with efficient typing skills, mastering various software programs for optimal results.
- Maintained a high level of productivity with accurate typing skills and attention to detail.
Childcare Provider
Little Jewels Learning Center
08.2013 - 12.2013
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Temp
Comptroller Of Maryland
02.2013 - 07.2013
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
Cleaner
North Arundel Contrasting
01.2013 - 05.2013
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Customer Service Representative
Walmart
06.2012 - 12.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Glen Burnie High School
Glen Burnie, MD06.2012
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Time management skills
- Problem Resolution
- Typing Skills
Timeline
Delivery Driver
Domino's Pizza
02.2024 - Current
Revenue Specialist
Comptroller Of Maryland
02.2014 - 12.2017
Childcare Provider
Little Jewels Learning Center
08.2013 - 12.2013
Temp
Comptroller Of Maryland
02.2013 - 07.2013
Cleaner
North Arundel Contrasting
01.2013 - 05.2013
Customer Service Representative
Walmart
06.2012 - 12.2012
High School Diploma -
Glen Burnie High School
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