Ciera Creed
Glendale Heights,IL
Summary
Dynamic manager with a proven track record at Crosstown Pub and Grill, excelling in customer service and team leadership. Enhanced operational efficiency through process improvements and effective staff training. Skilled in relationship building and decision-making, consistently achieving high guest satisfaction and fostering a positive dining experience.
Overview
3
3
years of professional experience
Work History
Manager
Crosstown Pub and Grill
Naperville, Illinois
04.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
Sales Representative
Rainsoft Chicago
Lombard, IL
03.2023 - 02.2025
- Developed strong customer relationships through effective communication and personalized service.
- Executed product demonstrations to educate clients on features and benefits, enhancing sales opportunities.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Lead Server
Hero’s West Lemont
Lemont, IL
02.2023 - 08.2024
- Supervised daily operations, ensuring seamless service and guest satisfaction.
- Trained and mentored new servers on menu knowledge and customer service standards.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Staff management
- Relationship building
Timeline
Manager
Crosstown Pub and Grill
04.2025 - Current
Sales Representative
Rainsoft Chicago
03.2023 - 02.2025
Lead Server
Hero’s West Lemont
02.2023 - 08.2024