Ciera Croswell
Mesa,AZ
Summary
Dynamic administrative professional with a strong background in supporting daily operations within the automotive sector. Proven expertise in managing warranty claims while ensuring strict adherence to company policies and procedures. Skilled in effective communication and problem-solving to enhance dealership satisfaction and foster team collaboration. Recognized for adaptability in responding to evolving business needs, with a commitment to meticulous record-keeping and driving overall satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Robert Horne Ford
Apache Junction, AZ
06.2024 - Current
- Processed warranty claims efficiently, ensuring timely resolutions.
- Managed documentation and record-keeping for warranty submissions, maintaining accuracy and compliance.
- Collaborated with service departments to verify warranty coverage on repairs and parts replacements.
- Analyzed claim data to identify trends, contributing to improved warranty processes and policies.
- Implemented quality control measures for claim submissions, increasing overall accuracy and efficiency in processing.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Monitored factory recalls and announcements to stay on top of changes.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Processed claim paperwork and followed up on missing information to complete processing.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Directed management of courtesy transport fleet to enhance customer satisfaction and operational efficiency.
- Facilitated purchase order creation for sublet invoices.
- Oversaw dispatching and management of repair orders to technicians.
Project Coordinator
Valley Services Construction
Gilbert, AZ
02.2021 - 02.2023
- Collaborated with cross-functional teams to ensure successful project results.
- Forecasted financial and staffing requirements by constructing thorough project timelines.
- Managed competing demands, adapting to frequent change, delays, or unexpected events.
- Delegated specific tasks to various employee teams to meet time frames and increase overall productivity.
- Coordinated staff schedules according to project deadlines and budget requirements.
- Anticipated project obstacles and adjusted procedures to maintain steady progress.
- Communicated with clients to discuss project objectives and requirements.
- Reported project progress and updates to key stakeholders.
- Provided administrative support and workplace training to team members.
Behavioral Health Technician
Community Bridges Inc
Mesa, AZ
08.2018 - 04.2020
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff.
- Kept eye on patients prescribed psychotropic medications to assess medications' effectiveness and side effects.
- Implemented individualized treatment plans based on patient needs.
- Charted patient observations by following prescribed procedures and standards.
- Participated in developing and implementing patient treatment programs.
- Assisted patients in identifying, developing and pursuing goals for primary care.
- Observed patients for abnormal behavioral or physical signs.
- Led group therapy sessions to help patients learn and practice new coping skills.
- Restrained violent or suicidal patients using appropriate verbal or physical means.
- Carried out safety rounds and supervised activities.
- Facilitated recreational activities to help patients socialize.
- Taught successful strategies to promote client wellness and independence.
- Trained new employees on procedures to follow with psychiatric patients.
- Took and recorded measures of patients' physical condition, using devices such as thermometers and blood pressure gauges.
- Interviewed new patients to complete admission forms, to assess mental health status and to obtain mental health and treatment history.
- Aided patients in performing tasks, such as bathing or keeping beds, clothing, or living areas clean.
- Escorted patients to medical appointments.
- Restrained violent, potentially violent, and suicidal patients by verbal and physical means as required.
- Encouraged patients to develop work skills and to participate in social, recreational, and other therapeutic activities that enhanced interpersonal skills and develop social relationships.
Education
HIGH SCHOOL DIPLOMA -
Skyline High School
Mesa, AZ05-2010
Skills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Recordkeeping skills
- Software applications
- Claims submissions
- Compliance monitoring
- Financial tracking
- Organizing and prioritizing work
Certification
- Warranty Administrator Master Certified
Timeline
Warranty Administrator
Robert Horne Ford
06.2024 - Current
Project Coordinator
Valley Services Construction
02.2021 - 02.2023
Behavioral Health Technician
Community Bridges Inc
08.2018 - 04.2020
HIGH SCHOOL DIPLOMA -
Skyline High School