Ciera Frosheiser
Bath Planet
Elgin,IL
11
years of professional experience
Customer service and administrative professional with experience handling high-volume inbound calls, resolving customer concerns, coordinating appointments, maintaining accurate records, and supporting customers in fast-paced environments. Skilled in professional phone and email communication, complaint resolution, scheduling, and cross-department coordination.
Work History
Service Rep & Customer Care Admin
10 Months- Manage a high volume of inbound calls from 48 markets across the U.S., Coordinate with managers, installers, and sales reps to communicate customer concerns and facilitate resolution. Keep up to date with office supply orders. Greet customers who come in to our office showroom.
Reception & insurance advisor
2 Years 6 Months- Dedicated front desk coordinator in a fast-paced environment. Tasks include: Assist patients with scheduling oral surgery and post-op appointments, print, code and mail out dental insurance claims for filing, appeal claims, verify insurance for patients, present treatment plans and payment options. Make prints, handle patient paperwork, and work in an EHR with WinOMS systems. Take notes for the doctor, and create consent forms for each individual patient's operation day. Also briefly cross trained to take x-rays and use eaglesoft systems.
Service BDC
2 Years 1 Month- Assist customers with scheduling service appointments, farm lead lists for our customer base and make outbound calls based on those lists. I handle special order parts, and the appointments that come with them, and work with loaner vehicles, warranty claims.
Office Assistant Intern
2 Years 4 Months- Performed general office duties including filing, answering phones, collecting customer information, and scheduling.
Service Department Administrator
5 Months- Assisted customers with vehicle service appointments. Handled invoicing and payments, shuttled customers, and ported vehicles.
Order Picker
7 Months- Picked and packed grocery and household orders efficiently, ensuring timely delivery to customers.
Assistant Manager
3 Years 6 Months- Executed kitchen operations, including food prep, grill, shakes, and drive thru, while filling in as server and supporting scheduling.
Education
High School Graduate
Skills
High-Volume Calls
Customer Service
Complaint Resolution
Appointment Scheduling
Email Communication
Client Relations
Assistant management
Data Entry & Documentation
Microsoft Outlook
Microsoft Office
Assistant Managing
Timeline
Service Rep & Customer Care Admin
Bath Planet
11.2025 - 09.2026Read More
Reception & insurance advisor
Glen Ellyn Implant & Oral Surgery Center
03.2023 - 09.2025Read More
Service BDC
Marquardt of Barrington Buick GMC
02.2021 - 03.2023Read More
Service Department Administrator
Bob Rohrman Kia
08.2020 - 01.2021Read More
Office Assistant Intern
Family First Restoration
04.2020 - 08.2022Read More
Order Picker
Amazon Fresh
08.2019 - 03.2020Read More
Assistant Manager
Steak -n- Shake
02.2016 - 08.2019Read More
Bartlett High School
High School Graduate
Read More