Amely Becerra
Los Angeles,CA
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
11
11
years of professional experience
Work History
Customer Service and Collections Representative
Americore Inc.
05.2026 - Current
- Provided administrative and front-desk support in high-volume office, ensuring efficient operations.
- Managed high volume of inbound and outbound calls, communicating with debtors to arrange payment plans and negotiate settlements for clients.
- Build rapport with customers by explaining payment options clearly and helping them work toward resolving outstanding balances.
- Built rapport with customers by clearly explaining payment options and assisting in resolution of outstanding balances.
- Provide administrative and front-desk support in a high-volume office setting.
Beauty Consultant
CVS
06.2022 - Current
- Advised customers on skincare and makeup products, enhancing their beauty routines and confidence.
- Conducted product demonstrations to educate clients on benefits and application techniques, improving their purchasing decisions.
- Monitored stock levels and placed orders to maintain inventory.
- Trained new staff on customer service standards and product knowledge, ensuring consistent service quality and customer satisfaction.
Experience Associate
American Girl Place
10.2017 - 04.2022
- Led team in executing high-quality customer service initiatives, enhancing guest experiences and satisfaction.
- Created training materials for new associates, facilitating consistent knowledge transfer and improving operational efficiency.
- Guided junior associates on customer engagement techniques, enhancing teamwork and collaboration.
- Established best practices for store cleanliness and organization, contributing to a welcoming atmosphere for guests.
Cashier/Server
Patsy D’Amore’s Pizzeria
01.2017 - 10.2017
- Greeted customers entering the store and responded promptly to customer needs.
- Managed cash handling and balanced register, ensuring accurate financial reporting.
- Collaborated with kitchen staff to streamline order fulfillment during peak hours.
- Greeted customers and addressed needs promptly, enhancing customer experience.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
Seasonal Sales Associate
Macy's
10.2015 - 01.2016
- Delivered exceptional customer service, fostering positive shopping experiences.
- Supported inventory management, maintaining accurate stock levels for optimal sales.
- Assisted in inventory management, ensuring accurate stock levels.
- Rotated stock and restocked shelves, ensuring product availability and enhancing store presentation.
Education
No Degree - Criminal Justice
GLENDALE COMMUNITY COLLEGE
Glendale, CA7 2016
High School Diploma -
EDWARD R. ROYBAL LEARNING CENTER
Los Angeles, CA06.2013
Skills
- Customer Service
- High-volume calls
- Client relationship building
- Microsoft Office
- Collections Strategies
- Administration
- Microsoft Office Excel, PowerPoint, Word
- Computer Skills
- Detail-oriented
- Office setting
- Conflict Resolution
- Debt Recovery
- Reading Comprehension
- Organizing Events
- Customer support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Community Cleanup
- Volunteer Work
- Gym Workouts
- Swimming
Icon
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Timeline
Customer Service and Collections Representative
Americore Inc.
05.2026 - Current
Beauty Consultant
CVS
06.2022 - Current
Experience Associate
American Girl Place
10.2017 - 04.2022
Cashier/Server
Patsy D’Amore’s Pizzeria
01.2017 - 10.2017
Seasonal Sales Associate
Macy's
10.2015 - 01.2016
No Degree - Criminal Justice
GLENDALE COMMUNITY COLLEGE
High School Diploma -
EDWARD R. ROYBAL LEARNING CENTER