Deanna Figgiani
Middle Island
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Collections Representative
Internal Revenue Service, IRS
06.2024 - 08.2024
- Developed tailored payment arrangements to maximize revenue recovery while maintaining customer relationships.
- Maintained accurate records of collection activities, ensuring compliance with company policies and industry regulations.
- Utilized advanced software tools to track account status, prioritize collections efforts, and monitor progress toward goals.
- Increased customer satisfaction by promptly addressing and resolving account issues.
Universal Banker
People's United Bank / M&T Bank
01.2018 - 06.2023
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
Teller
Teacher's Federal Credit Union
06.2014 - 08.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Liberal Arts -
Suffolk County Community College
05.2012
High School Diploma -
Longwood High School
06.2010
Skills
- Good people skills
- Strong verbal and written communication skills
- Customer service
- Eager to learn through training
- Team orientated with positive attitude
- Experience with the ability to inspire, mentor and motivate tea positively
- Reliable transportation
References
Melissa Michaud - Operational Supervisor for M&T Bank
(631)944-1285
Jennifer Burfeindt - Co-worker with Internal Revenue Service
(631)624-0760
Timeline
Customer Service Collections Representative
Internal Revenue Service, IRS
06.2024 - 08.2024
Universal Banker
People's United Bank / M&T Bank
01.2018 - 06.2023
Teller
Teacher's Federal Credit Union
06.2014 - 08.2017
Liberal Arts -
Suffolk County Community College
High School Diploma -
Longwood High School