Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANGELA LANCIERI

Toledo

Summary

Experienced in operating machinery and performing manual labor, excels in utilizing teamwork to efficiently accomplish tasks, adapts to dynamic work conditions. Knowledge of safety regulations and equipment maintenance practices ensures a safe and productive work environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Collections Representative

Capital Management Services
02.2025 - Current
  • Championed a positive work culture by fostering open communication channels among colleagues and encouraging collaboration.
  • Exceeded performance metrics consistently, contributing to overall team success in meeting or surpassing targets.
  • Collaborated with cross-functional teams to identify process improvements and implement best practices in collections operations.
  • Established rapport with customers through active listening and empathetic communication techniques.

Choices Homecare Attendant

Area Office of Aging-PASSPORT
01.2024 - 01.2025
  • Company Overview: The PASSPORT program helps Medicaid-eligible older Ohioans get long-term care and support in their home, rather than enter nursing homes.
  • Assisting with activities of daily living, vital signs monitoring, patient mobility and transfer techniques, and medical record documentation.
  • Completing proper daily and monthly paperwork.
  • Improved patient comfort by providing compassionate and attentive care.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Claims Evaluator

Teleperformance
03.2023 - 12.2023


  • Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
  • Performed accurate data entry, filed and copied data, and inputted information.
  • Helped lead a team of twenty co-workers.
  • Listen to calls for accuracy and proper handling to ensure of quality customer care.
  • Use of critical thinking in hard or uncommon circumstances.
  • Work well with and communicate with others in a team setting.

Virtual Assistant

Stuff Inc
10.2021 - 12.2022
  • Freelance assistant, assisting customers with scheduling appointments, receiving quotes, booking services, and researching topics.
  • Able to listen and have empathy towards customers and co-workers.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.

Production/Warehouse

Campbell Soup Company
08.2016 - 04.2019


  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Assemby

Therma-Tru Doors
04.2014 - 08.2016
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Education

Associate of Science - Business Administration

Southern New Hampshire University
Manchester, NH
05.2024

Skills

  • Material Handler
  • Machine Operator
  • Assembly
  • Power Tools
  • Organizational skills
  • Time management
  • Able to input data accurately and update computer databases
  • Capable of critical thinking and data analysis
  • Excellent communication and writing skills
  • Patience and persistence
  • Goal-oriented mindset
  • Stress tolerance

Certification

BLS Certification, 02/01/25, 02/01/27, Basic Life Support (CPR and AED)

Timeline

Customer Service Collections Representative

Capital Management Services
02.2025 - Current

Choices Homecare Attendant

Area Office of Aging-PASSPORT
01.2024 - 01.2025

Claims Evaluator

Teleperformance
03.2023 - 12.2023

Virtual Assistant

Stuff Inc
10.2021 - 12.2022

Production/Warehouse

Campbell Soup Company
08.2016 - 04.2019

Assemby

Therma-Tru Doors
04.2014 - 08.2016

Associate of Science - Business Administration

Southern New Hampshire University

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