Willvonte L. Bernstine
Brentwood,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Support Services Group
12.2021 - 01.2025
- Handle customer inquiries, complaints, billing questions and payment extension/service requests.
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
- Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.
- Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.
- Handling confidential information and data & Identifying and correcting data entry errors while Processing and updating sales invoices.
- Input the necessary data into the software or database in a timely manner & troubleshoot applications.
- Booked appointments for clients.
- Resolved customer issues.
Shipping & Receiving Lead
Vinotheque Wine Cellars Warehouse
06.2017 - 03.2021
- Shipping and receiving products at a safe and timely matter.
- Operated forklifts when needed, answer calls and data entry.
- Inventory specialist and safety team lead.
Shipping/Receiving Lead
Elemental LED
05.2013 - 05.2017
- Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment by performing the following duties to quality and productivity standards.
- Operates lift trucks or hand trucks to convey, move or hoist materials to proper departments or areas.
- Inventory control specialist.
Education
College -
06.2015
Skills
- Material Handler
- Shipping and receiving
- Heavy Lifting and Loading
- Customer Service Specialist
- Store Security
- Customer Resolution Specialist
- Cashier/ Cash Handling
- Customer Greeter
- Sales/Retail
- Store Auditor
- Multi-Line Telephone communication
- Data Entry
- Oral and Written Team communications Skills
- Advanced Computer Skills
- Microsoft Excel
- PowerPoint Specialist
- Maintenance/Janitorial
Timeline
Customer Service Representative - Support Services Group
12.2021 - 01.2025
Shipping & Receiving Lead - Vinotheque Wine Cellars Warehouse
06.2017 - 03.2021
Shipping/Receiving Lead - Elemental LED
05.2013 - 05.2017
Diablo Valley College - College,
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