Jayla Stephens
Piedmont,SC
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance
09.2023 - Current
- Helping set up apple products such as iphones, ipads, apple watches, and imacs.
- Helping customers troubleshoot their devices via screenshare and/ or by giving detailed instructions.
Quality Team Lead
Magna
08.2022 - 10.2023
- I was able to lead, direct, and support Quality Team Members safely and efficiently
- We had to be able to find defects on the bumpers before they reached the main client
Machine Operator
Bmw
07.2020 - 07.2022
- Setting up, loading, and operating a production machine in accordance with established procedures and guidelines
Clerk
Quiktrip
07.2019 - 06.2020
- Running the register, stocking products, and cooking in the kitchen
Cashier
Hardees
11.2018 - 07.2019
- Running the drive-thru window, bagging items
Education
High school diploma -
Thomson High School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Scheduling
- Product knowledge
- Technical support
- Quality control
- Machine Operator
- Picker and Packer
- Order Picker
- RF scanner
- Material Handler
Timeline
Customer Service Representative
Teleperformance
09.2023 - Current
Quality Team Lead
Magna
08.2022 - 10.2023
Machine Operator
Bmw
07.2020 - 07.2022
Clerk
Quiktrip
07.2019 - 06.2020
Cashier
Hardees
11.2018 - 07.2019
High school diploma -
Thomson High School