Candace Whiting
Louisville,KY
Summary
Knowledgeable and dedicated customer service professional with 5+ years of experience in industry. Solid team player with outgoing, positive demeanor and proven skills. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
Louisville, KY
05.2023 - Current
- First point of contact for any customer who has a question or an issue with a product or service the company sells, many responsibilities including answering inbound calls, making outbound calls, addressing customers questions about products and services, processing payments or returns, multitasking, troubleshooting, data entry, with very heavy call volumes.
- Troubleshooting involving diagnosing and resolving customers issues to improve customer experience.
- Handling multiple customer service tasks efficiently and in a timely manner.
Package Handler
UPS
Louisville, KY
03.2023 - 04.2026
- Operated package scanning equipment to ensure accurate tracking and delivery processes.
- Sorted packages efficiently for timely dispatch to designated routes.
- Collaborated with team members to optimize workflow and minimize delays.
- Maintained cleanliness and organization of work area to uphold safety standards.
Pharmacy Customer Service Representative
McKesson
Louisville, KY
11.2021 - 05.2023
- Assist pharmacists in the practice of pharmacy, in accordance with state, federal, and company policy
- Interact with customers via inbound calls, outbound calls, emails, and other communication platforms
- Make and receive inbound calls to physicians offices and patients.
Customer Returns Associate
Amazon
Shepherdsville, KY
07.2022 - 12.2022
- Processed customer returns efficiently, ensuring compliance with company policies and procedures.
- Inspected returned products for damages.
- Analyzed return data to identify trends and improve inventory management practices.
Member Relations Representative
Firstsource Solution USA
Louisville, KY
11.2020 - 02.2021
- The Member Relations responsibilities include, assisting customers by answering questions, responding to inquiries and handling telephone requests
- Adhering to company policies and scripts to consistently achieve call-time and quality standards
- Acting as first point of contact and set appointments for prospective clients
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Bus Driver
JCPS
Louisville, KY
04.2017 - 11.2020
- Responsibilities include providing a safe transport for school children based on schedule and route
- Duties include helping students board the bus, ensuring the safety of all students and maintaining the bus by keeping it clean, recording milage and fueling it regularly.
Sales Representative
Gannett
Louisville, KY
11.2011 - 04.2017
- Achieved sales goals by promoting our products and services and making sales to clients by explaining programs and services to interested individuals
- Exceeded established sales goals and increased client retention
- Offered advice and assistance to customers, paying attention to special needs or wants
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
Madison Central High School
Richmond, KYSkills
Customer Service
Pharmacy
Warehouse
Transportation
Material Handler
Customer Returns
Sales
Timeline
Customer Service Representative
Consumer Cellular
05.2023 - Current
Package Handler
UPS
03.2023 - 04.2026
Customer Returns Associate
Amazon
07.2022 - 12.2022
Pharmacy Customer Service Representative
McKesson
11.2021 - 05.2023
Member Relations Representative
Firstsource Solution USA
11.2020 - 02.2021
Bus Driver
JCPS
04.2017 - 11.2020
Sales Representative
Gannett
11.2011 - 04.2017
High School Diploma -
Madison Central High School