Overview
Work History
Education
Skills
Timeline
Generic

Jayla Stephens

Greenville,SC

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Concentrix
Remote
09.2023 - Current
  • Helping set up apple products such as iphones, ipads, apple watches, and imacs.
  • Helping customers troubleshoot their devices via screenshare and/ or by giving detailed instructions.

Quality Team Lead

Magna
08.2022 - 10.2023
  • I was able to lead, direct, and support Quality Team Members safely and efficiently
  • We had to be able to find defects on the bumpers before they reached the main client

Machine Operator

Bmw
07.2020 - 07.2022
  • Setting up, loading, and operating a production machine in accordance with established procedures and guidelines

Clerk

Quiktrip
07.2019 - 06.2020
  • Running the register, stocking products, and cooking in the kitchen

Cashier

Hardees
11.2018 - 07.2019
  • Running the drive-thru window, bagging items

Education

High school diploma -

Thomson High School

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Scheduling
  • Product knowledge
  • Technical support
  • Quality control
  • Machine Operator
  • Picker and Packer
  • Order Picker
  • RF scanner
  • Material Handler

Timeline

Customer Service Representative

Concentrix
09.2023 - Current

Quality Team Lead

Magna
08.2022 - 10.2023

Machine Operator

Bmw
07.2020 - 07.2022

Clerk

Quiktrip
07.2019 - 06.2020

Cashier

Hardees
11.2018 - 07.2019

High school diploma -

Thomson High School
Jayla Stephens