Jessica Gorycki
Coram,NY
Summary
Highly motivated professional with experience in customer service, retail operations, and account management. Skilled in building customer relationships, resolving conflicts, and increasing sales through upselling and visual merchandising. Proficient in inventory management, staff training, and maintaining safety standards. Known for strong communication, problem-solving, and a collaborative approach—dedicated to supporting organizational goals in dynamic environments.
Overview
10
10
years of professional experience
Work History
Customer Service Collections Representative
Internal Revenue Service, IRS
Holtsville, NY
01.2024 - Current
- Handle the collection of delinquent tax returns and outstanding taxes, including managing high-value accounts, and ensuring compliance with federal laws.
- Negotiate payment arrangements with taxpayers, demonstrating strong interpersonal, negotiation, and conflict-resolution skills.
- Provide clear explanations to taxpayers regarding their owed balances, fostering understanding and cooperation to facilitate resolution.
- Apply advanced problem-solving techniques to develop tailored solutions for complex cases, improving collection outcomes.
- Manage and document case interactions meticulously, supporting transparency and case integrity.
- Deliver exceptional customer service by efficiently resolving issues, and maintaining professionalism in advanced case resolution.
Pet Sitter
Family Friends & Others
Selden, USA
05.2018 - Current
- Delivered attentive and responsible care, ensuring a safe and comfortable environment for pets while their owners were away.
- Provided regular exercise and stimulating play to promote health and happiness.
- Maintained clear and professional communication with pet owners through phone and text updates.
- Ensured safety by securing gates and removing hazards, preventing accidents, and health issues.
Trainer
Burgerology
Stony Brook, USA
02.2022 - 01.2024
- Mentored new hires, fostering staff development, and enhancing overall team performance.
- Monitored participant workflows and behaviors, providing constructive feedback to ensure effective learning.
- Adapted training plans dynamically to meet client needs and business goals, while maintaining adherence to timelines.
- Facilitated engaging training sessions to improve skills, efficiency, and service quality among staff.
Server/Bartender
Burgerology
Stony Brook, USA
09.2021 - 01.2024
- Prepared and served beverages, including high-margin cocktails, to enhance sales.
- Managed bar inventory and restocked supplies efficiently.
- Engaged with guests to create a welcoming atmosphere.
- Handled cash and POS transactions accurately.
- Ensured responsible alcohol service by verifying IDs.
Bartender
Applebee's
Lake Grove, USA
07.2018 - 09.2021
- Built strong customer relationships, fostering loyalty and repeat business.
- Managed orders, bills, and complimentary items using POS systems.
- Recommended menu options and upsold high-profit items to increase sales.
- Verified IDs and provided allergy-sensitive menu recommendations.
- Restocked supplies and resolved guest concerns to ensure high satisfaction.
- Recognized for excellent service and teamwork in fast-paced environments.
Shoes Associate
Kohls
East Setauket, USA
07.2016 - 09.2018
- Led visual merchandising by assembling promotional displays, increasing brand visibility and driving sales.
- Managed inventory accuracy, preventing stockouts and minimizing loss risks.
- Provided exceptional customer service, assisting customers with product selections and fitting.
- Worked flexible hours and took additional shifts to support department needs and ensure smooth operations.
- Demonstrated initiative by proactively addressing stock and display issues to maintain a well-organized department.
Education
Bachelors of Arts - Psychology
Stony Brook University
Stony Brook, NY05.2022
Associates of Arts - Liberal Arts
SUNY Suffolk County Community College
Selden, NY05.2019
High School Diploma -
Newfield High School
Selden, NY06.2015
Skills
- Customer Service & Relationship Building
- Conflict Resolution & Problem Solving
- Sales & Upselling Techniques
- Inventory Management & Loss Prevention
- Visual Merchandising & Display Setup
- Effective Communication & Interpersonal Skills
- Staff Training & Mentoring
- Adaptability & Flexibility
- Safety & Compliance Awareness
- Account Management & Attention to Detail
- Time Management & Multitasking
- Team Collaboration & Support
Timeline
Customer Service Collections Representative
Internal Revenue Service, IRS
01.2024 - Current
Trainer
Burgerology
02.2022 - 01.2024
Server/Bartender
Burgerology
09.2021 - 01.2024
Bartender
Applebee's
07.2018 - 09.2021
Pet Sitter
Family Friends & Others
05.2018 - Current
Shoes Associate
Kohls
07.2016 - 09.2018
Bachelors of Arts - Psychology
Stony Brook University
Associates of Arts - Liberal Arts
SUNY Suffolk County Community College
High School Diploma -
Newfield High School