TaLonja Patton
Newport News,VA
Summary
Proficient in managing customer interactions and documenting inquiries. Known for strong communication skills and attention to detail, contributing to effective resolution of account delinquencies and improved customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Collections Representative
Langley Federal Credit Union
Newport News, Virginia
04.2023 - 07.2025
- Managed incoming calls to address billing questions and concerns.
- Documented customer interactions in the company's CRM system.
- Collaborated with team members to resolve customer disputes efficiently.
- Provided clear information on payment options and collections procedures.
- Maintained accurate records of customer agreements and payment plans.
- Educated customers about company policies regarding collections and payments.
- Established good customer relations with borrowers to solve problems, resolve account delinquency and prevent losses.
- Documented all customer interactions into the company database accurately.
- Analyzed collection data to identify potential areas of improvement or opportunities for increased efficiency.
- Answered customer inquiries regarding account balances and payment histories.
- Assisted customers with account inquiries and payment arrangements.
Shareholder Customer Service Representative
Capital Group
Norfolk, Va
06.2022 - 02.2023
- Assisted customers with inquiries and product information efficiently.
- Processed orders and returns through company systems accurately.
- Educated customers on new products and services during interactions.
- Maintained detailed records of customer interactions for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Technical Support Representative
Asurion
Hampton, Va
10.2021 - 06.2022
- Provided technical support for customers via phone and online chat.
- Assisted customers with setup and configuration of devices and services.
- Documented customer interactions in the ticketing system for tracking purposes.
- Educated customers on product features and best practices for use.
- Maintained knowledge of current products and industry trends for informed support.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Education
High School Diploma -
Heritage High School
Newport News, VA06-2004
Skills
- Customer service
- Product knowledge
- Order processing
- Clear communication
- Attention to detail
- Time management
- Active listening
- Research
- Recordkeeping strengths
- Professional telephone demeanor
- Customer education
- Product education
Timeline
Customer Service Collections Representative
Langley Federal Credit Union
04.2023 - 07.2025
Shareholder Customer Service Representative
Capital Group
06.2022 - 02.2023
Technical Support Representative
Asurion
10.2021 - 06.2022
High School Diploma -
Heritage High School