Ciera Green
Dallas,Texas
Summary
Knowledgeable clinician with 6 years of functional behavioral health and case management experience. Skilled in utilizing critical thinking and judgment to collaborate and inform the case management process. Strong background in providing evidence-based counseling services, developing treatment plans, conducting assessments, and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Specialist
State Farm
09.2022 - Current
- Managed a high volume of claims effectively by prioritizing tasks, while maintaining excellent customer service
- Managed verbal and written communication with internal and external business partners
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies
- Mentored and encouraged new to role team members
- Developed and fostered relationships with team members and management for idea generation and execution of team goals
Adolescent Counselor/Office Events Coordinator
Comtrea
07.2021 - 05.2022
- Facilitated group and individual therapy in an outpatient setting
- Developed 16-week goal oriented psychoeducational group curriculum to improve clients level of functioning
- Assessed risk and provided crisis intervention services
- Provided comprehensive case management services, created treatment plans, and connected clients/families to appropriate resources
- Maintained client confidentiality by being compliant with HIPPA privacy laws
- Coordinated and planned office events, seminars, and staff meetings
Assessment & Referral Counselor/Manager
CenterPointe Hospital
12.2019 - 07.2021
- Obtained client history/information to analyze and develop plans for appropriate client care
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations
- Conducted utilization reviews with insurance companies
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management
- Utilized motivational interviewing techniques to encourage positive change in clients' lives
- Trained new to role team members
Administrative Manager
Agape Christian Counseling Services
01.2017 - 12.2019
- Interviewed, onboarded, and trained new staff to develop a high performing and effective administrative team
- Ensured compliance with company policies
- Maintained/updated records, managed accounts, and generated reports for senior executives
- Managed calendars for 30+ executives and team members
- Prepared meeting materials and logistics for staff meetings ensuring efficient and successful meetings
- Maintained excellent verbal and written communication
Education
Master of Arts - Clinical Mental Health Counseling
Webster University
St Louis, MO05.2019
Bachelor of Science - Psychology
Southern Illinois University Edwardsville
Edwardsville, IL12.2016
Skills
- Case Management
- Motivational Interviewing
- Leadership/Mentorship/Coaching
- Cross-Team Collaboration
- Time management/Prioritization
- Analytical, Critical Thinking, and Problem Solving
- Decision Making
- Verbal and written communication
- Customer Service
- Microsoft Office (Excel, Team, Word, etc)
Certification
- Licensed Claims Specialist - 10/2022
- Google Project Management Specialization - 01/2023
Publications
31 Days of Self-Care: Reconnecting with Yourself
Timeline
Claims Specialist
State Farm
09.2022 - Current
Adolescent Counselor/Office Events Coordinator
Comtrea
07.2021 - 05.2022
Assessment & Referral Counselor/Manager
CenterPointe Hospital
12.2019 - 07.2021
Administrative Manager
Agape Christian Counseling Services
01.2017 - 12.2019
Master of Arts - Clinical Mental Health Counseling
Webster University
Bachelor of Science - Psychology
Southern Illinois University Edwardsville
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