Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Ciera Hampton

las vegas,NV

Summary

Seasoned Senior Case Manager with experience in managing large caseloads, developing effective case management plans, and advocating for clients' needs. Strengths include strong leadership skills, a strong work ethic, maintaining a clean and organized workspace, and adept communication skills. Focused on supporting team success and achieving positive results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Public Benefits Specialist /Senior Case Manager

WC Health
Las Vegas, NV
12.2019 - Current
  • Identified and assisted homeless individuals and those at risk of homelessness to access federal, state, and county programs.
  • Experienced as a lead, training other staff members in programmatic procedures.
  • Checked accuracy and completeness of benefits applications and documents.
  • Maintained and updated case management systems to ensure accurate tracking of cases.
  • Conducted intake interviews with clients, gathering relevant information for case management.
  • Performed ongoing follow-up contact with both clients and referral sources regarding case management activities.
  • Developed case management plans that addressed short-term goals for each client.
  • Engaged in regular case management activities such as monitoring client progress and updating records accordingly.
  • Provided case management services to individuals with mental health and substance abuse issues.
  • Performed case management duties such as scheduling appointments, making phone calls, writing reports.

Personal Shopper

Walmart
Henderson, NV
04.2017 - 12.2019
  • Fulfilled customer online orders by selecting appropriate products, completing packaging and delivery.

Layaway Clerk

Walmart
Henderson, NV
10.2016 - 04.2017
  • Assisted customers with product selection and payment options.
  • Helped to ensure freight delivery and off-loading of merchandise for stocking.

Cashier/ Crew Member

Wendy's
Henderson, NV
07.2015 - 10.2016
  • Greeted customers, received and confirmed orders and tendered payment.
  • Delivered their purchase and ensured customer satisfaction.
  • Maintained the cleanliness of the dining room.

Education

Associate's Degree - Medical Assistance

Everest College
Henderson, NV

High school or equivalent -

Cheyenne High School
North Las Vegas, NV

Skills

  • Benefits administration
  • Case management
  • Program evaluation
  • Decision making
  • Benefits explanation
  • Open enrollment
  • Reliability
  • Problem-solving abilities
  • Attention to detail
  • Documentation and reporting
  • Needs assessment
  • Effective communication
  • Team leadership
  • Problem solving
  • Time management
  • Conflict resolution
  • Leadership skills
  • Multitasking
  • Personnel records management

Certification

  • HIPPA Certified
  • SHIP Certified
  • CPI - Non Violent Crises Intervention Training
  • Medicaid Credentialed

Accomplishments

  • Public Benefits Department recognition for Outstanding Performance
  • WC Health Navigation Center Employee Highlight

Affiliations

  • Indoor plant enthusiast
  • Hiking

References

References available upon request.

Timeline

Public Benefits Specialist /Senior Case Manager

WC Health
12.2019 - Current

Personal Shopper

Walmart
04.2017 - 12.2019

Layaway Clerk

Walmart
10.2016 - 04.2017

Cashier/ Crew Member

Wendy's
07.2015 - 10.2016

Associate's Degree - Medical Assistance

Everest College

High school or equivalent -

Cheyenne High School

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