Kevin Wilson
Cypress,IL
Summary
Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Benefits Specialist
G&A Partners
10.2022 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Served as liaison between employees and insurance providers, advocating for fair claims processing and resolution of disputes.
- Managed open enrollment periods for over 50 clients, ensuring timely communication and smooth transitions for employees.
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration..
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
Senior Medicare Benefits Specialist
GoHealth
04.2021 - 10.2022
- Processed 20 Medicare enrollment life event changes per day, ensuring timely updates to benefits and coverage for qualifying events.
- Reduced client confusion around Medicare options by creating easy-to-understand informational resources.
- Enhanced member satisfaction with accurate and timely processing of Medicare applications.
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
Benefits Specialist
Gallagher Arthur J
09.2017 - 10.2018
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or birth.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
- Resolved complex benefits issues, leading to increased employee satisfaction and retention rates.
Senior Benefits Specialist
Alight Solutions, AON Hewitt
11.2004 - 06.2016
- Enhanced employee satisfaction by effectively managing and administering benefit programs.
- Educated employees on their benefit options, empowering them to make informed decisions about coverage.
- Developed training materials to educate managers on benefits policies and procedures, fostering a knowledgeable workforce.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
Education
Bachelor of Science - Human Resources Management
Colorado Technical University
Colorado Springs, CO06.2026
Skills
- HIPAA Compliance
- Benefits Administration Expertise
- COBRA Administration
- Employee Engagement Initiatives
- Health and Welfare
- Written and oral communication
- Benefits Administration
- Payroll coordination
Certification
- Life and Health License
Timeline
Senior Benefits Specialist
G&A Partners
10.2022 - Current
Senior Medicare Benefits Specialist
GoHealth
04.2021 - 10.2022
Benefits Specialist
Gallagher Arthur J
09.2017 - 10.2018
Senior Benefits Specialist
Alight Solutions, AON Hewitt
11.2004 - 06.2016
Bachelor of Science - Human Resources Management
Colorado Technical University
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