Sonya Martin
Grapevine,TX
Summary
Aspiring Data Scientist/ Analyst with training and expertise in all aspects of collecting, translating, visualizing, and drawing insights from complex sets of data to help solve organizational problems and challenges
Experienced with data manipulation, statistical analysis, and data visualization. Utilizes advanced analytical techniques to uncover trends and inform business strategies. Track record of employing critical thinking skills to solve complex problems and deliver meaningful insights.
Overview
14
14
years of professional experience
Work History
Senior Benefits Specialist
Aetna Corp.
11.2014 - 10.2024
- Process 200-400 claims per day maintaining all metrics at 100%
- Implemented process improvement claim notifications resulting in reduction of payment errors made during processing
- Restructured processing guidelines into new manual to reduce errors
- Reduced reinsurance fines by analyzing target claims
- Analyzed system issues to improve performance
Team Lead/SME Team Leader
Jacobson Solutions
04.2011 - 02.2021
- Processed and adjusted medical claims on various systems over multiple projects meeting all required metrics
- Supervised teams of 15+, maintaining all reports regarding, attendance, progress , provided coaching, spotting trends resulting in higher metrics being met
- Trained new hires in processes/navigation all staff maintaining metrics of 100+ claims per day in production and processing and ability to be cross trained resulting in reducing backlog by 70% across departments
- Troubleshooting on network/internet issues offering solutions, including writing training guides/processes
- Set up of VoIP equipment via chat/phone resulting in fewer downtime hours
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Education
Certification - Data Science
ENTITY Academy
San Diego, CA07-2022
Information Technology
Google Via Coursera
San Diego, CA12.2019
Skills
- Agile
- Coaching
- Computer hardware
- Leadership
- Linux
- Marketing
- Medical billing
- Microsoft office
- Microsoft powerpoint
- Natural language processing
- HIPAA Compliance
- Benefits Administration Expertise
- Regulatory Compliance Knowledge
- Data analysis proficiency
- Project management abilities
- Verbal and written communication
- Written and oral communication
- Relationship Building
- Benefits Explanation
- Documentation And Reporting
- Highly skilled in Microsoft Office, Microsoft Excel, Microsoft Access, Power Point, Tableau, R, SQL, Python
Websites
Summary - Professionalsummary
Aspiring Data Scientist/ Analyst with training and expertise in all aspects of collecting, translating, visualizing, and drawing insights from complex sets of data to help solve organizational problems and challenges
Timeline
Senior Benefits Specialist
Aetna Corp.
11.2014 - 10.2024
Team Lead/SME Team Leader
Jacobson Solutions
04.2011 - 02.2021
Certification - Data Science
ENTITY Academy
Information Technology
Google Via Coursera
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