Jennifer Farrell
Disability Claims Specialist
Holden,MA
Work Preference
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Coder position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
Years in Disability Insurance Claims processing
32
32
years of professional experience
5
5
year of post-secondary education
Work History
Senior Benefits Specialist
UNUM GROUP
09.2001 - 01.2025
- Handling Short Term, Long Term, and Individual disability claims of varying duration (initial application through longer duration of 20 years or more) with a case load of up to 60 claims
- Have an advanced understanding of compliance and regulations and use this to make fair decisions about eligibility and benefits.
- Review medical certifications and other documents, consulting with internal teams as needed.
- Stay updated on changes in leave laws and industry practices.
- Answer questions and resolve issues for employees and employers promptly.
- Work with other departments to ensure smooth operations.
- Assist in training others in effective handling of claims.
- Meet standards for accuracy, quality, and service in managing claims and leaves.
- Provide excellent customer service by processing claims promptly and addressing inquiries quickly.
- Initiated a project to minimize the benefits being transferred to the Secretary of the Treasury via escheatment in all 50 states by working with other departments
Auditor
Small Business Service Bureau
01.1993 - 01.2001
- Monitored enrollment of health insurance coverage for Small Businesses
- Reviewed monthly billing to ensure enrollment is maintained and accurate
- The Small Business Service Bureau offers an Insurance Marketplace to assist small employers in selecting and administering health benefit plans
Education
Medical Coding And Billing Program - Medical Coding And Billing
North Shore Community College
Danvers, MA 11.2025 - 03.2026
Medical Assistant Program - Medical Assistant
North Shore Community College
Danvers, MA 06.2025 - 10.2025
Bachelor of Arts - History, United States History
Clark University
Worcester, MASkills
HIPAA compliance
Verbal and written communication
Documentation and reporting
Special projects
Microsoft Excel proficiency
Multitasking
Excellent communication
Decision-making
Self motivation
Adaptability and flexibility
Attention to detail
Team building
Affiliations
- Working with special needs children including the Special Olympics organization
- Organizing cookie sales for the Girl Scouts of America
- Fundraising Walks
- Assisted training in business settings with NEADS Service Dogs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Coding And Billing Program - Medical Coding And Billing
North Shore Community College
11.2025 - 03.2026
Medical Assistant Program - Medical Assistant
North Shore Community College
06.2025 - 10.2025
Senior Benefits Specialist
UNUM GROUP
09.2001 - 01.2025
Auditor
Small Business Service Bureau
01.1993 - 01.2001
Bachelor of Arts - History, United States History
Clark University