Marcia Traylor
Benefits Specialist
Madison,MS
Summary
Accomplished Senior Benefits Specialist with a proven track record for enhancing employee satisfaction through expert benefits administration and reliable communication. Skilled in HIPAA compliance and presentation delivery, adept at fostering strong client relationships and streamlining processes for improved efficiency. A collaborative professional dedicated to providing employees with a smooth and simple enrollment process.
Overview
33
33
years of professional experience
Work History
Senior Benefits Specialist
BankPlus
Ridgeland, MS
04.2018 - Current
- Resolves complex benefits issues, providing prompt assistance and support to employees in need.
- Develops benefit outlines to educate new hires and managers on benefits policies and procedures, fostering a knowledgeable workforce.
- Promotes wellness initiatives that contribute to improved employee health and morale.
- Streamline benefits administration processes for increased efficiency and accuracy.
Account Manager
Regions Insurance Group
10.2017 - 04.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Provided exceptional customer service anticipating client needs.
- Designed benefit open enrollment materials and assisted with benefits enrollment.
Benefits Administrator
Sta-Home Health & Hospice
03.2014 - 10.2017
- Ensured timely processing of life event changes, new hire benefits and annual Open Enrollments updating employee records as needed.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
Account Manager
Combined Benefits Administrators
02.2008 - 02.2014
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Designed and delivered Open Enrollment and New Hire Benefits presentations.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
Bryson & Company
01.2007 - 02.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Insurance Agent
C B Insurance Services, Inc.
05.1991 - 12.2006
- Built strong relationships with clients through consistent communication and excellent customer service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Education
Bachelor of Arts - Criminal Justice
University of Southern Mississippi
Hattiesburg, MS05.1987
Skills
- HIPAA Compliance
- Benefits Administration Expertise
- Regulatory Compliance Knowledge
- FMLA Administration
- 401(k) & ESOP Distributions
- COBRA Administration
- Billing Reconciliation
- Wellness Program Administration
- Presentation Preparation & Delivery
Work Preference
Work Type
Full TimeWork Location
RemoteHybridTimeline
Senior Benefits Specialist
BankPlus
04.2018 - Current
Account Manager
Regions Insurance Group
10.2017 - 04.2018
Benefits Administrator
Sta-Home Health & Hospice
03.2014 - 10.2017
Account Manager
Combined Benefits Administrators
02.2008 - 02.2014
Account Manager
Bryson & Company
01.2007 - 02.2008
Insurance Agent
C B Insurance Services, Inc.
05.1991 - 12.2006
Bachelor of Arts - Criminal Justice
University of Southern Mississippi
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