Ciera James
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Atlantic Health System, Morristown Medical Center
2023.10 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Security Supervisor
Allied Universal Security Services
2022.09 - 2023.09
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
Security Officer
Allied Universal Security Services
2021.01 - 2022.09
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Education
Medical Assisting
Healthcare Training Insitute
Union, NJPhlebotomy
CDE Career Institute
Paterson, NJ05.2023
High School Diploma -
Peoples Preparatory Charter School
Newark, NJ06.2021
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Order of draw mastery
- Quality Control
- Venipuncture
- Blood collection techniques
- Specimen handling
- Continuous learning mindset
Certification
- PT - Phlebotomy Technician
Timeline
Patient Service Representative
Atlantic Health System, Morristown Medical Center
2023.10 - Current
Security Supervisor
Allied Universal Security Services
2022.09 - 2023.09
Security Officer
Allied Universal Security Services
2021.01 - 2022.09
Medical Assisting
Healthcare Training Insitute
Phlebotomy
CDE Career Institute
High School Diploma -
Peoples Preparatory Charter School
- PT - Phlebotomy Technician
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