Ciera Lewis
Archwell / Freedom Mortgage
Saint Petersburg,FL
19
years of professional experience
Detail-oriented Loan Processor with proven ability to streamline workflows and manage multiple loan applications. Expertise in regulatory compliance and exceptional customer service ensures timely and accurate processing. My 20 years of customer service will make me a valuable assets to your company.
Work History
Loan Processor
1 Year 9 Months- Reviewed loan applications for accuracy and compliance with company policies and regulations.
- Coordinated communication between clients, underwriters, and loan officers to facilitate timely processing.
- Utilized mortgage processing software to track application progress and document management effectively.
- Analyzed financial documents and credit documents to assess borrower eligibility and loan qualification criteria.
- Processed FHA, VA and Conventional loans.
Loan Processor
2 Years 3 Months- Analyzed financial documents to assess borrower eligibility and loan qualification criteria.
- Prepared detailed loan files for underwriting review, ensuring all required documentation was included.
- Streamlined workflow processes to enhance efficiency in loan processing timelines and reduce bottlenecks.
- Provided exceptional customer service by addressing client inquiries regarding loan status and requirements promptly.
- Set up and completed loan submission packages.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Managed a pipeline of 60 loans
Loan Processor
5 Years 5 Months- Assisted in training new team members on processing procedures and software tools for optimal performance.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Analyzed borrower credit reports and income statements to verify accuracy.
Head Cashier
7 Years 3 Months- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on register procedures and customer service techniques.
- Implemented process improvements to enhance transaction efficiency and reduce wait times.
- Coordinated scheduling for cashier team, optimizing staff coverage during peak hours.
Education
High School Diploma
- Honor Roll [Semester and Year]
Skills
Data entry
Teamwork and collaboration
Information verification
Regulatory compliance
Timeline
Loan Processor
Archwell / Freedom Mortgage
10.2024 - CurrentRead More
Loan Processor
PHH Mortgage Services
01.2020 - 04.2022Read More
Loan Processor
Quicken Loans
03.2014 - 08.2019Read More
Head Cashier
Lowes Home Improvement
01.2008 - 04.2015Read More
Crockett Technical High School
High School Diploma
Read More