Ciera Norman
Kalamazoo,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Lead Restaurant Hostess
Red Robin
08.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
Kalamazoo Central High School
Kalamazoo, MI06.2023
Skills
- Hospitality Management
- Dining Reservations
- Reservation Coordination
- Answer Telephone Calls
- Performance Strategies
- Dining Area Maintenance
- Train Staff
- Guest Flow
- Customer Service
- Server Support
Timeline
Lead Restaurant Hostess
Red Robin
08.2021 - Current
Kalamazoo Central High School