Summary
Overview
Work History
Education
Skills
Timeline
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Ciera Rodriguez

Laveen,AZ

Summary

Dynamic professional with a proven track record at Gila River Casinos, excelling in cash handling and customer service. Recognized for maximizing gaming revenue and fostering a welcoming environment. Skilled in crisis intervention and team collaboration from experience as a Behavioral Health Technician, demonstrating patience and adaptability in high-pressure situations.

Overview

9
9
years of professional experience

Work History

Slot Floor Person

Gila River Casinos
07.2017 - 10.2024
  • Supported marketing initiatives by promoting special events and promotional offers on the casino floor.
  • Maximized gaming revenue by ensuring optimal functionality of all slot machines.
  • Provided exceptional customer service, resulting in positive feedback from guests and repeat visits.
  • Ensured accurate payouts for players by properly handling jackpots, hand pays, and fills.
  • Contributed to a welcoming atmosphere by maintaining a clean and organized work environment.
  • Demonstrated expertise in various slot machines and game systems, assisting guests with any questions they had about gameplay or functionality.
  • Dispensed machine payouts and provided change for players.
  • Handled money, ticket and chips exchanges for customers.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Audited money drawers and hand or machine-counted large cash values.
  • Monitored slot machines on casino floor for signs of fraud or player misuse.

Behavioral Health Technician

The Safeway House Youth Facility
01.2016 - 07.2017
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Facilitated on-site activities, support groups, and outings for clients.

Education

Cesar Chavez High School
Laveen, AZ
05-2010

Skills

  • Patience and tolerance
  • Professionalism and ethics
  • Cash handling expertise
  • First aid training
  • Guest relations
  • Promotions and events
  • Slot machine expertise
  • Quick learner
  • Sales experience
  • Accurate money handling
  • Customer service
  • Organizational skills

Timeline

Slot Floor Person

Gila River Casinos
07.2017 - 10.2024

Behavioral Health Technician

The Safeway House Youth Facility
01.2016 - 07.2017

Cesar Chavez High School

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