Hailey Whitright
Saint Joseph,MI
Summary
With a proven track record at Four Winds Casino, I excel in enhancing customer satisfaction and loyalty through exceptional service and efficient problem-solving. Skilled in cash management and conflict resolution, I've significantly contributed to creating positive guest experiences, fostering repeat business, and maintaining high security and professionalism on the casino floor.
Overview
7
7
years of professional experience
Work History
Slot Floor Person
Four Winds Casino
06.2022 - Current
- Maintained efficient operations on the casino floor by conducting regular slot machine inspections.
- Contributed to a welcoming atmosphere by maintaining a clean and organized work environment.
- Assisted in the implementation of new slot machines, leading to increased player satisfaction.
- Provided exceptional customer service, resulting in positive feedback from guests and repeat visits.
- Collaborated with the security team to address any suspicious activity or potential violations of casino policies.
- Utilized strong multitasking skills to manage multiple tasks simultaneously, ensuring smooth operations on the casino floor.
- Ensured accurate payouts for players by properly handling jackpots, hand pays, and fills.
- Assisted with inventory management tasks such as tracking machine usage data and replenishing ticket stock when needed.
- Maximized gaming revenue by ensuring optimal functionality of all slot machines.
- Streamlined communication between departments by effectively reporting machine malfunctions or other issues to management.
- Demonstrated expertise in various slot machines and game systems, assisting guests with any questions they had about gameplay or functionality.
- Enhanced customer experience by promptly addressing and resolving slot machine issues.
- Developed strong relationships with guests, leading to increased loyalty and positive word-of-mouth referrals.
- Performed routine maintenance checks on slot machines, identifying potential problems before they escalated into major issues.
- Supported marketing initiatives by promoting special events and promotional offers on the casino floor.
- Participated in regular training sessions to stay updated on new games, technology advancements, and industry best practices.
- Educated guests on game rules and strategies, enhancing their overall gaming experience.
- Promoted a responsible gambling environment by adhering to all relevant regulations and guidelines set forth by the casino and gaming commission.
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Set up new loyalty memberships and updated existing accounts.
- Repaired problems and maintained machines in good working order.
- Handled money, ticket and chips exchanges for customers.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Complied with gaming commission rules by verifying players' ages.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Audited money drawers and hand or machine-counted large cash values.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Prepared and issued money banks to change persons at start of each shift.
Guest Service Representative
Four Winds Casino
03.2021 - 06.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Contributed to increase in repeat business by developing strong relationships with guests.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Implemented guest feedback system to gather insights for service improvements.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
- Improved team efficiency with thorough training on customer service protocols.
- Facilitated loyalty program that incentivized repeat visits and positive reviews.
- Collaborated with marketing team to promote special offers and packages, driving occupancy rates.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
Cook II
Four Winds Casino
03.2018 - 03.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
Diploma -
Lakeshore High School
Stevensville, MI06.2017
Skills
- Cash handling expertise
- Basic math proficiency
- Cross-functional support
- Efficient multitasking
- Accurate money handling
- Conflict resolution techniques
- Security awareness
- Repairing machines
- Serving customer needs
- Issuing change
- Providing change
- Problem-solving abilities
- Multitasking
- Reliability
- Customer Satisfaction
- Customer Engagement
- Verbal Communication
- Cash Management
- Team building
- Conflict Resolution
- Professionalism
- Adaptability
- Customer Retention
- Financial Transactions
- Stress Management
- Fraud Detection
- Money counting
- Hospitality and accommodation
- Professional integrity
- Communication Skills
Timeline
Slot Floor Person
Four Winds Casino
06.2022 - Current
Guest Service Representative
Four Winds Casino
03.2021 - 06.2022
Cook II
Four Winds Casino
03.2018 - 03.2021
Diploma -
Lakeshore High School
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