Ciera Scott
Salinas,CA
Summary
Motivated Service Worker and student with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Devoted and passionate about future career within law and teaching, constantly seeking to prepare myself and skills for my desired professional positions, maintaining excellent time management, positive attitude, and exceptional problem-solving skills when challenges occur.
Overview
3
3
years of professional experience
Work History
Coffee Barista
Jacks Coffee Shop
Salinas, CA
03.2020 - Current
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation to meet governmental and organizational safety and health guidelines.
- Cross-sold pastries with coffee orders, boosting customer purchases.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
Deli Associate
Stone Creek Kitchen
Monterey , CA
01.2020 - 02.2020
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Waitress
The Crab Bucket
Salinas, CA
11.2017 - 03.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Education
No Degree - Political Science And English Literature
Pepperdine University
Malibu, CAHigh School Diploma -
Salinas High School
Salinas, CA05.2019
Skills
- Hospitality and Professionalism
- Individualized Instruction
- Customer Retention
- Good Communication Skills
- Customer Engagement
- Legal Standards
- Verbal and Written Communication
- Energetic and Enthusiastic
- Team Collaboration
- Active Listening
- Positive Reinforcement Strategies
- Document and File Management
Timeline
Coffee Barista
Jacks Coffee Shop
03.2020 - Current
Deli Associate
Stone Creek Kitchen
01.2020 - 02.2020
Waitress
The Crab Bucket
11.2017 - 03.2018
No Degree - Political Science And English Literature
Pepperdine University
High School Diploma -
Salinas High School
Similar Profiles
SOPHIE DERBYSOPHIE DERBY
Finance and Accounting Leadership team member at DR JACKS COFFEE HOUSEFinance and Accounting Leadership team member at DR JACKS COFFEE HOUSE
Joselynn Desiree SmithJoselynn Desiree Smith
Barista at Java Jacks Coffee HouseBarista at Java Jacks Coffee House
Vasylyna UkolovaVasylyna Ukolova
Barista at Coffee Shop «Coffee, Wine & More»Barista at Coffee Shop «Coffee, Wine & More»