Ciera Smith
Uniontown,KS
Summary
Adept at managing high-stress situations and providing exceptional patient care, my experience at Credo and City Of Fort Scott has honed my critical thinking and active listening skills. Achievements include significantly enhancing patient satisfaction and efficiently coordinating emergency responses, backed by CNA and CPR certifications. My approach combines compassionate service with decisive action, ensuring positive outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
CNA
Credo
2024.07 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Dispatcher
City Of Fort Scott
2022.04 - 2024.09
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Answer Admin and 911 calls, while dispatching police, fire, or EMS
CNA
Medicalodges
2020.11 - 2022.05
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Carhop
Sonic
2018.09 - 2020.11
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
Education
High School Diploma -
Uniontown High School
Uniontown, KS05.2022
Skills
- Basic Life Support
- End of life care
- CNA Certification
- CPR Certification
- CPR/AED
- Calm Under Stress
- First Aid Certification
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Teamwork and Collaboration
- Decision-Making
- Problem-Solving
Timeline
CNA
Credo
2024.07 - Current
Dispatcher
City Of Fort Scott
2022.04 - 2024.09
CNA
Medicalodges
2020.11 - 2022.05
Carhop
Sonic
2018.09 - 2020.11
High School Diploma -
Uniontown High School
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