Ciera Terry

• Served as the primary point of contact for patients, providing exceptional customer service and ensuring a positive patient experience.
• Coordinated appointments, referrals, and follow-up care while maintaining accurate patient records within the electronic health record (EHR) system.
• Collaborated with physicians, nurses, specialists, and interdisciplinary teams to support continuity of care and improve patient outcomes.
• Assisted patients in overcoming barriers to care by coordinating transportation, medication access, and community resources when needed.
• Educated patients on care plans, upcoming appointments, and available healthcare services to encourage engagement and compliance.
• Managed inbound and outbound calls, addressed patient concerns, and resolved issues in a timely and compassionate manner.
• Maintained patient confidentiality and ensured compliance with HIPAA and organizational policies.
• Supported daily clinic operations by prioritizing tasks, maintaining accurate documentation, and communicating effectively with healthcare providers.

• • Served as the first point of contact, creating a welcoming and positive experience for clients and families.
  • Verified and entered client information with accuracy, ensuring smooth check‑ins and efficient service.
  • Processed payments, co‑pays, and account balances while maintaining professionalism and financial accuracy.
  • Managed high call volumes, scheduling needs, and appointment confirmations to keep daily operations running smoothly.
  • Protected confidential information with discretion and adherence to company policies.
  • Responded to questions, addressed concerns, and provided clear, friendly communication in a fast‑paced environment.
  • Partnered with internal teams to resolve issues quickly and enhance the overall client experience.
  • Consistently met service, productivity, and accuracy goals while maintaining high customer satisfaction.

• Delivered exceptional customer service in fast‑paced, high‑traffic environments, resolving concerns with professionalism, empathy, and efficiency.
• Supervised and trained team members to ensure consistent, customer‑focused service and smooth daily operations.
• Managed high call volumes using strong telephone communication skills to assist customers, answer questions, and resolve issues quickly.
• Served as a key customer‑facing contact during events, supporting guest needs, crowd flow, and a seamless overall experience.
• Collaborated across departments to maintain organization, safety, and efficient service delivery.
• Handled cash transactions, POS operations, and end‑of‑day reconciliation with complete accuracy and accountability.
• Documented customer concerns, incidents, and service resolutions to support leadership reporting and continuous improvement.