Ciera Tottress
Summary
Hospitality and entertainment professional with proven track record of delivering exceptional guest experiences. Known for reliability and adaptability in dynamic settings, ensuring smooth operations and high guest satisfaction. Skilled in communication and team collaboration to meet evolving needs.
Overview
4
4
years of professional experience
Work History
Cast Member
Disneyland Theme Parks
10.2023 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Food Service Worker, working efficiently to provide food service to guests while adhering to food safety guidelines
Music Instructor
Rockstars of Tomorrow
05.2023 - 11.2023
- Enhanced student performance by developing individualized lesson plans tailored to their strengths and weaknesses.
- Taught piano and vocal lessons
- Worked with students from ages 5 to 14
Vocal Instructor
Eleanor Roosevelt High School- Theatre Program
06.2022 - 10.2022
- Incorporated group exercises into lessons when appropriate, encouraging teamwork among studio peers while developing ensemble singing skills.
- Assisted the Theatre Instructor with vocal ensembles for theatre program
- Worked summer camp, instructing students from ages 6-15
Crew Member
Burger IM
05.2021 - 11.2021
- Took orders, prepared meals, and collected payments.
- Cleaned dining area
- Handled online orders
Education
No Degree -
California State Fullerton
FullertonEleanor Roosevelt High School
Eastvale, CA06-2022
Skills
- Quick-learning
- Strong teamwork
- Public speaking
- Ability to fast-paced environment
- Customer Service oriented
Timeline
Cast Member
Disneyland Theme Parks
10.2023 - Current
Music Instructor
Rockstars of Tomorrow
05.2023 - 11.2023
Vocal Instructor
Eleanor Roosevelt High School- Theatre Program
06.2022 - 10.2022
Crew Member
Burger IM
05.2021 - 11.2021
No Degree -
California State Fullerton
Eleanor Roosevelt High School
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