Ciera Weir
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
04.2022 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Customer Service
White Castle Restaurant
09.2021 - 04.2022
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed frontline registers and drive through
- Maintain Sanitation
- Managed Fryer and Griddle
Manager
AutoZone
10.2021 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Daycare Center Teacher
Friends Of Crown Heights Day Care Centers
02.2018 - 07.2021
- Monitored each student's educational progress with individualized charts and files.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Utilized technology to develop instructional materials and activities for children.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
High School Diploma -
Cedar Crest High School
Lebanon, PA06.2014
Skills
- Reading Comprehension
- Customer Needs Assessments
- Analytical Approach
- Payment Transactions
- Complex Problem-Solving
- Customer Satisfaction
Timeline
Mail Carrier
United States Postal Service, USPS
04.2022 - Current
Manager
AutoZone
10.2021 - 01.2022
Customer Service
White Castle Restaurant
09.2021 - 04.2022
Daycare Center Teacher
Friends Of Crown Heights Day Care Centers
02.2018 - 07.2021
High School Diploma -
Cedar Crest High School
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