Ciera Jones
New Castle,DE
Summary
Business professional with more than five year's experience in customer service. I Possess a firm commitment to providing the highest level of customer and client services. I learn quickly and master new concepts which allows me to create a satisfying and delightful experience for customers and patients. I have obtained multiple experiences in different types of customer service environments which allow me to assist customers diligently. I am a committed work professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Founder and CEO
Heal and Grow Natural LLC
Newcastle , DE
2019.07 - 2023.06
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits
- Led organization by establishing business direction and actualizing operational plans to meet goals
- Web design, social media marketing and networking
- Checked financial reports to confirm financial soundness and good operating margin
- Determined revenue and profit impacts of market strategies and led business direction toward profitable channels
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities
- Utilized accounting knowledge to help senior managers develop and implement business improvements
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
Customer Service Representative
Insight Global
Wilmington , DE
2021.11 - 2022.07
- Temporary Contractor
- Worked remotely
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Answered inbound calls, chats and emails to facilitate customer service
- Followed proper protocol for client disputes and fraudulent activity on accounts.
- Adhered strictly to company policies when making decisions regarding disputed items.
- Processed requests from customers seeking reimbursement for unauthorized transactions involving their debit cards.
- Responded promptly to customer inquiries regarding suspected or confirmed debit card fraud incidents.
Certified Phlebotomist Technician
Blood Bank of Delmarva, BBD
Christiana , DE
2018.01 - 2020.01
- Maintained fully stocked phlebotomy cart, carrier and station
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Upheld donor confidentiality throughout intake and collection process
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment
- Prepared and packaged specimens for courier transport
- Identified patients using proper procedures prior to specimen collection
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety
- Disposed of used needles in sharps containers to avoid accidental needlesticks
- Sanitized work area after every patient to prevent contamination and spread of disease
- Used multiple electronic medical software to conduct patient intakes and send correspondence
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
Licensed Security Officer
U.S Security Ass
New Castle , DE
2013.09 - 2019.10
- Conducted daily patrols of assigned areas to ensure security regulations were enforced.
- Monitored CCTV systems, reported suspicious activity and responded to alarms.
- Verified identification of visitors and staff members, issued visitor passes and tracked access records.
- Provided friendly and professional assistance to employees, visitors and customers.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Assisted with emergency response procedures such as lockdowns, evacuations and fire drills.
- Prepared detailed incident reports for all incidents or violations of security policies.
- Ensured that all safety protocols were followed while on duty.
- Identified potential threats to property or persons and took appropriate action to prevent them from occurring.
- Assisted with training new security personnel on policies and procedures.
- Adhered strictly to company policy regarding confidentiality of sensitive information.
- Guarded restricted areas to prevent unauthorized entry.
- Documented security-related situations and submitted in-depth reports to superiors.
Education
Certificate in Phlebotomy -
Delaware Technical Community College-Stanton/Wilmington
08.2019
High School Diploma -
William Penn High School
New Castle, DE06.2008
Some College (No Degree) - Psychology
University of Phoenix-Online Campus
Skills
- Verbal and Written Communication
- Customer service (10+ years)
- Social media marketing and networking (5 years)
- Web design (4 years)
- Banking (1 year)
- Call center
- Customer support
- Computer skills
- Microsoft Word
- Microsoft Outlook
- Filing
- Phlebotomy
- Vital Signs
- Graphic and Media Design
- CCTV Monitoring
- Access Control
- First Aid and CPR
- Interior and Exterior Patrol
- Report Writing
- Data Entry
- Multitasking and Organization
- Microsoft Office
- Inbound Call Management
- 65 Wpm Typing Speed
- Telephone and Email Etiquette
Certification
- Certified Phlebotomy Technician, Training-2019
- Licensed Security Officer Since 2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
"He that walketh with wise men shall be wise, but the companion of fools shall be destroyed. "
Timeline
Customer Service Representative
Insight Global
2021.11 - 2022.07
Founder and CEO
Heal and Grow Natural LLC
2019.07 - 2023.06
Certified Phlebotomist Technician
Blood Bank of Delmarva, BBD
2018.01 - 2020.01
Licensed Security Officer
U.S Security Ass
2013.09 - 2019.10
Certificate in Phlebotomy -
Delaware Technical Community College-Stanton/Wilmington
High School Diploma -
William Penn High School
Some College (No Degree) - Psychology
University of Phoenix-Online Campus
- Certified Phlebotomy Technician, Training-2019
- Licensed Security Officer Since 2013
Similar Profiles
ANNE MUWANGA KIBIRIGEANNE MUWANGA KIBIRIGE
Ayurvedic Practitioner at HEAL NATURAL REMEDIES & COSMETICSAyurvedic Practitioner at HEAL NATURAL REMEDIES & COSMETICS
TARA WALTERSTARA WALTERS
Operations Manager/Lead Clinician at Helping Hearts Heal Counseling Services, LLCOperations Manager/Lead Clinician at Helping Hearts Heal Counseling Services, LLC
Jennifer RodgersJennifer Rodgers
Owner, LMT, CNHP at Heal Well LLCOwner, LMT, CNHP at Heal Well LLC