Cierra Burke
Wingate ,NC
Summary
Proven Service Advisor at Aldo's Repair Shop, adept in customer service and computer skills, I excelled in fostering trust through educational interactions, surpassing sales targets by upselling effectively. My background in debt negotiation and asset recovery showcases a strong work ethic and goal-oriented mindset, contributing significantly to operational efficiencies and customer satisfaction.
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor
Aldo's Repair Shop
09.2022 - 11.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Collections Agent
Credit Financial Group
05.2016 - 02.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Streamlined operations by maintaining accurate records of repossessions, inventory, and transport logs.
- Contributed to a high rate of successful asset recovery while minimizing damage claims from both clients and debtors alike through careful handling procedures during repossessions.
Invoicing Specialist
Ride Now Motors
11.2012 - 05.2016
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Coordinated closely with sales teams to resolve pricing discrepancies in invoices while adhering to company guidelines.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Trained new employees on invoicing procedures, contributing to a well-prepared workforce capable of handling complex tasks independently.
- Processed customer invoices, credit memos and payments within established timelines.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Education
GED -
South Piedmont Community College
Monroe, NC05-2010
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Goal-oriented mindset
- Data processing
- Debt negotiation
- Asset recovery expertise
- Investigative techniques
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Service Advisor
Aldo's Repair Shop
09.2022 - 11.2024
Collections Agent
Credit Financial Group
05.2016 - 02.2019
Invoicing Specialist
Ride Now Motors
11.2012 - 05.2016
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
GED -
South Piedmont Community College
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