Cierra Daux
Riverview,FL
Summary
I am looking for a job to further develop my experience and build a career out of. As a nursing student, I'm excited to apply my communication and customer service abilities to deliver exceptional care to a variety of clients. I am a dedicated student with a track record of being organized and a leader. I am a committed team player who can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registrar II
BayCare Health Systeym
10.2022 - Current
- Responsible for maintaining and organizing records, managing enrollment processes and ensuring patients insurance is accurate for billing purposes.
- Ensure accurate entry of data into the hospitals information system, verifying patient information, insurance details, and medical history.
- Collaborates with financial department for seamless patient flow and addressing uninsured patients concerns promptly by providing multiple payment options.
Fraud Analyst
Bank of America
06.2018 - 12.2022
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Conducted investigative research and analysis to resolve billing discrepancies and computed reserve funds for client rebate discounts.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
Sales Consultant
Spectrum
06.2015 - 05.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Conferred with existing and potential customers to assess requirements and propose optimal cable solutions
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL12.2025
Associates Degree in Nursing -
HCC
Tampa, FL12.2024
Associate of Science - Public Health
Hillsborough Community College
Tampa, FL08.2019
Skills
- Customer Relationship Management
- Sales Strategies
- Account Reconciliation
- Creating and Delivering Presentations
- Electronic Health Record Specialist
- CPR expertise
- Clerical Support
- Customer Liason
Certification
Basic Life Support
Volunteer Lead
Garden coordinator at Metropolitan Ministries.
Timeline
Registrar II
BayCare Health Systeym
10.2022 - Current
Fraud Analyst
Bank of America
06.2018 - 12.2022
Sales Consultant
Spectrum
06.2015 - 05.2018
Bachelor of Science - Health Sciences
University of South Florida
Associates Degree in Nursing -
HCC
Associate of Science - Public Health
Hillsborough Community College