Cierra Edwards
Prattville,AL
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Team Lead
SUBWAY®Restaurants
04.2021 - 08.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Cashier Team Lead
Walmart
01.2021 - 08.2022
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Processed checks, cash and credit purchases or refunds.
Customer Service Representative
SYKES
05.2020 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Psychology
T.A. Lawson State Community College
Birmingham, AL05.2024
High School Diploma -
Stanhope Elmore High School
05.2020
Skills
- Job Assignments
- Task Monitoring
- Quality Standards
Timeline
Team Lead
SUBWAY®Restaurants
04.2021 - 08.2022
Cashier Team Lead
Walmart
01.2021 - 08.2022
Customer Service Representative
SYKES
05.2020 - 02.2022
No Degree - Psychology
T.A. Lawson State Community College
High School Diploma -
Stanhope Elmore High School
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