Cierra Fashaw
Pompano Beach,FL
Summary
Dependable City Carrier Assistant with a strong background in mail handling, sorting, and delivery. Proficient in managing customer interactions, following postal regulations, and maintaining accurate records. Exceptional physical stamina, punctuality, and extensive knowledge of local streets and addresses. Consistently achieves success and enhances operational efficiency through careful management of high-volume mail deliveries.
Experienced with coordinating and managing youth services programs to support at-risk youth. Utilizes strong interpersonal and organizational skills to create effective service plans. Track record of building trust and fostering positive relationships with clients and stakeholders.
Youth services professional with robust background in case management and service delivery. Known for fostering collaborative team environments and delivering impactful support to youth. Adaptable to changing needs and committed to achieving positive results through empathy and strategic planning.
Overview
11
11
years of professional experience
Work History
Youth Services Case Manager
YMCA Child Development Center
Fort Lauderdale, FL
01.2023 - Current
- Empowered families to navigate complex systems of care, providing information and guidance on available resources.
- Facilitated successful transitions into adulthood through intensive case management and goal-oriented planning.
- Maintained a safe and supportive environment for clients, encouraging open communication and trust-building among group members.
- Monitored program compliance with funding requirements; prepared detailed reports documenting program activities; participated in audits/evaluations when necessary.
- Enhanced client outcomes by developing comprehensive case plans and coordinating supportive services.
City Carrier Assistant
United States Post Office
Western, FL
06.2021 - Current
- Reported any suspicious activity observed while delivering mail.
- Delivered mail along established routes using a vehicle provided by the USPS.
- Organized packages in route sequence and delivered to correct addresses.
Branch Supervisor
Cambridge Security Services
Fort Lauderdale , Florida
07.2019 - 07.2023
- Implemented strategies to increase customer satisfaction ratings within the branch.
- Analyzed customer data to identify trends in customer behavior.
- Performed annual reviews of all personnel files including job descriptions and qualifications.
- Supervised, coached, and evaluated staff performance.
- Managed day-to-day operations such as scheduling shifts for employees and ordering supplies.
- Ensured compliance with company standards and regulations.
Sales Lead Keyholder
Foot Locker
Fort Lauderdale
06.2017 - 03.2021
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Analyzed sales data regularly to identify areas of improvement for products or services offered.
- Managed employee schedules according to staffing needs while ensuring labor costs remain within budget.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Provided customer service to ensure satisfaction with purchases.
Customer Service Representative
Fresh Point South Florida
Pompano Beach, FL
03.2014 - 01.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Associate of Arts - Education
Broward College
Fort Lauderdale, FL05-2019
High School Diploma -
Dillard High
Fort Lauderdale, FL06-2009
Skills
- Residential customer service
- Proficiency in portable scanners
- Postal regulations knowledge
- Mail collection
- Effective Communication
- Professional Appearance
- Organizational abilities
- Stress Tolerance
- Strong Work Ethic
- Experience with children
- Case documentation
- Home visitation
- Data collection
- Family engagement
- Life skills training
- Mental health assessment
Timeline
Youth Services Case Manager
YMCA Child Development Center
01.2023 - Current
City Carrier Assistant
United States Post Office
06.2021 - Current
Branch Supervisor
Cambridge Security Services
07.2019 - 07.2023
Sales Lead Keyholder
Foot Locker
06.2017 - 03.2021
Customer Service Representative
Fresh Point South Florida
03.2014 - 01.2016
Associate of Arts - Education
Broward College
High School Diploma -
Dillard High