Katherine Burrowes

• Demonstrated ongoing commitment to professional development by attending relevant trainings, workshops, conferences; shared knowledge/insights with colleagues/team members.
• Strengthened community partnerships by fostering relationships with local organizations and resources providers.
• Enhanced client outcomes by developing comprehensive case plans and coordinating supportive services.
• Empowered families to navigate complex systems of care, providing information and guidance on available resources.

• Strengthened families by conducting home visits, addressing concerns, and connecting them with appropriate community resources.
• Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.
• Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.
• Enhanced parent-child relationships by providing individualized support and resources tailored to each family''s needs.
• Conducted home visits to assess family environment and provide resources to combat behavioral or environmental setbacks.

• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

• Utilized trauma-informed approach to promote healing and empowerment for clients.
• Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

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• Recruited and trained new volunteers on volunteer program goals and objectives.
• Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
• Coordinated and implemented special events for volunteer service appreciation.
• Provided ongoing support to volunteers and facilitated trainings and monthly meetings

• Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
• Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
• Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
• Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.