Cierra Givens
Hermitage,TN
Summary
Specialized OD Technician with background in optical dispensing and patient care activities. Possess relevant experience in conducting preliminary eye function testing, assisting optometrists during examinations, and managing eyewear fitting. Strong skills in maintaining accurate patient records, demonstrating frame and lens options to patients, and adjusting eyewear for optimal fit. Notable contributions include improving patient satisfaction levels through personalized care and efficient service delivery.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
Line Cook
North Italia
Nashville, Tennessee
06.2023 - Current
- Prepared ingredients following North Italia's recipes and presentation standards.
- Operated kitchen equipment to ensure efficient food preparation and safety compliance.
- Collaborated with team members to maintain a clean and organized kitchen environment.
- Monitored food quality to ensure freshness and adherence to health regulations.
- Coordinated with front-of-house staff to streamline service during peak hours.
- Trained new cooks on kitchen procedures and best practices for food handling.
- Maintained a positive work atmosphere through effective communication and teamwork.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Correctional Officer
Davidson County Sheriff's Office
Nashville, Tn
08.2021 - 01.2023
- Monitored inmate behavior and ensured compliance with facility rules.
- Conducted regular security checks throughout the correctional facility.
- Managed inmate transport to court appearances and medical appointments.
- Collaborated with staff to develop and enforce safety protocols.
- Responded swiftly to emergencies and incidents within the facility.
- Assisted in crisis intervention techniques to de-escalate situations.
- Maintained accurate logs of daily activities and incidents reported.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
Correctional Officer
Debra K Johnson Rehabilitation Center
Nashville, Tn
03.2018 - 08.2021
- Monitored inmate behavior and ensured compliance with facility rules.
- Conducted regular security checks throughout the correctional facility.
- Managed inmate transport to court appearances and medical appointments.
- Collaborated with staff to develop and enforce safety protocols.
- Responded swiftly to emergencies and incidents within the facility.
- Assisted in crisis intervention techniques to de-escalate situations.
- Maintained accurate logs of daily activities and incidents reported.
- Provided support during inmate intake and processing procedures.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Eyewear Specialist and OD Tech
Visionworks Doctors of Optometry
Madison, Tennessee
01.2015 - 03.2018
- Educated clients on proper eyewear care and maintenance techniques.
- Managed inventory of frames and lenses to ensure product availability.
- Assisted customers in selecting eyewear that suits their style and needs.
- Collaborated with optometrists to verify prescriptions for accuracy.
- Conducted fittings to ensure optimal comfort and vision correction.
- Processed sales transactions accurately using point-of-sale systems.
- Developed relationships with customers to enhance their shopping experience.
- Trained new staff on company policies and customer service standards.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Ensured compliance with company policies regarding returns, exchanges, refunds.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
Education
Cosmetology - Cosmetology
Regency Beauty Institute
02.2014 - 03.2015
Caneridge Highschool
Antioch, TNThurgood Marshall High School
Dayton, OHSkills
- Preparation/ Organization techniques
- Customer service
- Trainee supervision
- Optical dispensing
- Prescription verification
- Customer education
- Eyewear fitting
- Diagnostic evaluations
- Inventory management
- Time management
- Customer relationship management
- Quality assurance
- Visual merchandising
- Team collaboration
- Problem solving
- Empathy and patience
- Glasses repair
- Frame adjustment
- Cross-selling strategies
- Insurance processing
- Order tracking
- Goal oriented
Timeline
Line Cook
North Italia
06.2023 - Current
Correctional Officer
Davidson County Sheriff's Office
08.2021 - 01.2023
Correctional Officer
Debra K Johnson Rehabilitation Center
03.2018 - 08.2021
Eyewear Specialist and OD Tech
Visionworks Doctors of Optometry
01.2015 - 03.2018
Cosmetology - Cosmetology
Regency Beauty Institute
02.2014 - 03.2015
Caneridge Highschool
Thurgood Marshall High School