Cierra Hardrick
Galesburg,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Digital Health Worker
OSF HealthCare
01.2023 - Current
- Delivering health kits to patients and showing them how to work home health equipment.
- Attending community events and making connections within the community.
- Taking vital signs.
- Educating patients on MyChart (Epic).
- Providing patients in need with community resources.
Epic Consultant
CSI Companies
09.2023 - 10.2023
- Provided remote Epic support during a go-live.
- Submitted tickets to help desk.
Epic Consultant
The CSI Companies
10.2022 - 10.2022
- Epic Go-Live consultant.
- Provided elbow support to the registration staff and medical assistants.
- Provided workflow assistance and problem solving in ambulatory environment.
Epic Consultant
The CSI Companies
07.2022 - 08.2022
- Epic Go-Live consultant.
- Provided elbow support for OpTime.
- Provided workflow assistance and problem solving in inpatient environment.
Epic Consultant
The CSI Companies
06.2022 - 07.2022
- Epic Go-Live consultant.
- Provided elbow support to the registration staff and medical assistants.
- Provided workflow assistance and problem solving in ambulatory environment.
Medical Office Assistant
OSF HealthCare
08.2019 - 09.2020
- Rooming patients for physicians.
- Utilized Epic in a clinical setting.
- Assisting doctors with out patient procedures.
- Removal of stitches and stables.
- Phlebotomy.
Front Office Assistant
OSF Galesburg Clinic
03.2018 - 08.2019
- Registering patients for their appointments.
- Utilized Epic from a cadence stand point
- Utilized Epic from a cadence stand point.
- Collecting co-pays.
- Completion of various forms for my patients.
- Answering phones and sending faxes.
- Scheduling patient appointments.
Epic Consultant
The HCI Group
10.2017 - 11.2017
- Epic Go-Live consultant.
- Provided elbow support to the clerical staff.
- Provided support in cadence.
- Provided workflow assistance and problem solving in ambulatory environment.
Team Member
Casey's
01.2015 - 01.2017
- Taking customers orders.
- Stocking and taking inventory.
- Keeping a clean and organized workspace.
- Handling money at the register.
Data Entry
Bridgeway Inc
01.2011 - 06.2014
- Entering tax forms into a database system fast and accurately using Microsoft Office and Excel.
Education
High School Diploma -
Abingdon High School
Abingdon, IL05.2014
Skills
- Patient Care
- EMR Systems (Epic)
- Customer Service
- Clerical Experience
- Clinical Experience
- Receptionist
- Medical Scheduling
- Insurance Verification
- Phlebotomy
- Medical Records
- Medical Billing
- Triage
- Medical Terminology
- Writing skills
Certification
CPR
Timeline
Epic Consultant
CSI Companies
09.2023 - 10.2023
Digital Health Worker
OSF HealthCare
01.2023 - Current
Epic Consultant
The CSI Companies
10.2022 - 10.2022
Epic Consultant
The CSI Companies
07.2022 - 08.2022
Epic Consultant
The CSI Companies
06.2022 - 07.2022
Medical Office Assistant
OSF HealthCare
08.2019 - 09.2020
Front Office Assistant
OSF Galesburg Clinic
03.2018 - 08.2019
Epic Consultant
The HCI Group
10.2017 - 11.2017
Team Member
Casey's
01.2015 - 01.2017
Data Entry
Bridgeway Inc
01.2011 - 06.2014
High School Diploma -
Abingdon High School
CPR
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