Cierra Howard
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Parallon Workforce Solutions
04.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Key Holder Supervisor
A'GACI
05.2017 - 08.2019
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
Education
High School Diploma -
Houston Community College
Houston, TX05.2024
Skills
- Data Entry
- Appointment Scheduling
- Scheduling
- Information Security
- Proficiency in understanding and applying policy forms, underwriting guidelines, and technical pricing approaches
- Flexibility and adaptability to work effectively in a dynamic startup environment
- Strong organizational skills and ability to prioritize tasks to meet deadlines effectively
Timeline
Customer Service Representative
Parallon Workforce Solutions
04.2021 - Current
Key Holder Supervisor
A'GACI
05.2017 - 08.2019
High School Diploma -
Houston Community College
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