Cierra Kennon
Aurora,CO
Summary
Dynamic professional focused on operational excellence and revenue growth. Strong leadership qualities complemented by a solid background in customer service. Committed to leveraging skills to achieve organizational objectives and improve overall performance.
Overview
12
12
years of professional experience
Work History
General Manager
Pizza Hut
St Louis, MO
01.2020 - 03.2025
- Directed daily operations, ensuring efficiency in food preparation and service delivery.
- Implemented training programs, enhancing staff performance and customer satisfaction.
- Analyzed sales trends, adjusting inventory management to minimize waste and optimize costs.
- Fostered team collaboration, improving communication between front-of-house and kitchen staff.
- Developed marketing strategies, increasing local engagement and driving sales growth.
- Oversaw compliance with health regulations, maintaining high standards of food safety and cleanliness.
- Led performance evaluations, mentoring staff to achieve personal and team goals effectively.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Production Worker
Butterball, LLC
Jonesboro, AR
05.2018 - 04.2020
- Operated machinery for efficient production of poultry products.
- Ensured compliance with safety and quality control standards throughout the production process.
- Collaborated with team members to streamline workflows and enhance productivity.
- Trained new employees on equipment operation and safety protocols effectively.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
Shift Manager/Assistant Manager
NPC Pizza Hut
Jonesboro, AR
07.2013 - 04.2018
- Oversaw restaurant operations in alignment with company policies and guidelines to ensure exceptional customer satisfaction.
- Oversaw daily operations by managing staff schedules, ordering food and supplies, and fostering team development.
- Enforced compliance with OSHA local health and safety codes and company safety and security policies.
- Assisted in managing profit and loss by adhering to cash control and security procedures. Supported inventory management and labor oversight. Aided in reviewing financial reports and implementing necessary actions.
- Assisted in recruiting, interviewing, and hiring team members. Supported performance appraisal processes. Motivated and trained team members to enhance skills.
- Oversaw food quality assurance and maintenance of equipment, facility, and grounds.
- Oversaw execution of corporate and local marketing programs to ensure timely delivery.
Education
Child Development & Nursing
Saint Louis Community College
St. Louis, MO12.2025
Medical Assistant
Missouri College
Brentwood, MO02.2015
Skills
- Collaborative teamwork
- Lead shift operations
- Staff associate
- Dining operations
- Customer relations
- Client support specialist
- Contact center operations
- Client support
- User support
- Manufacturing assembly
- Microsoft Office tools
- Inventory selection
- Logistics expertise
- Fabrication techniques
- Arithmetic skills
Timeline
General Manager
Pizza Hut
01.2020 - 03.2025
Production Worker
Butterball, LLC
05.2018 - 04.2020
Shift Manager/Assistant Manager
NPC Pizza Hut
07.2013 - 04.2018
Child Development & Nursing
Saint Louis Community College
Medical Assistant
Missouri College