Cierra McMoore
Rock Hill,SC
Summary
Dynamic customer service professional with a proven track record at Home Depot, excelling in conflict resolution and active listening. Adept at enhancing customer satisfaction through compassionate support and strategic problem-solving. Experienced in childcare, fostering development and creating strong parent relationships while ensuring a safe, engaging environment. CPR and First Aid certified and committed to quality assurance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Associate/ Head Cashier
Home Depot
Rock Hill, SC
04.2018 - Current
- Supervise daily front-end operations, ensuring accuracy in cash handling and compliance with company policies.
- Resolve escalated customer concerns professionally, maintaining high customer satisfaction.
- Train and mentor new team members on POS systems, customer service standards, and operational procedures.
- Coordinate cashier schedules and breaks to maintain efficient workflow during peak hours.
- Collaborate with multiple departments to resolve complex service issues.
Childcare Provider
Woodhaven Development Center
Rock Hill, South Carolina
06.2015 - 02.2018
- Maintained a safe and sanitary environment by disinfecting toys, surfaces, and shared spaces.
- Assisted children with daily activities, hygiene, meals, and developmental learning.
- Developed and implemented age-appropriate lesson plans and structured activities.
- Communicated effectively with parents regarding child progress and behavioral development.
- Observed and documented behavior, dietary needs, and health-related information.
Education
Certificate - CNA/ Phlebotomy
Next Level Healthcare Institute
Rock Hill, SCAssociate of Arts -
York Technical College
Rock Hill, SCHigh School Diploma -
Northwestern High School
Rock Hill, SCSkills
- Customer service excellence
- Quality assurance
- Active listening
- Information analysis
- Multi-tasking and organization
- CPR and first-aid certification
- Compassionate child care
- Patience and endurance
- Creative problem-solving/Conflict resolution
- Teaching expertise
- Critical thinking skills
- Decision-making ability
- Strategic planning
- Team leader
- Teamwork and collaboration
- Calm and professional under pressure
Certification
- The State Of South Carolina Nurse Aide Registry 08/07/2026
- National Healthcare Association Certified Phlebotomy Technician 06/13/2026
- American Heart Association Basic Life Support (CPR and AED)
Timeline
Customer Service Associate/ Head Cashier
Home Depot
04.2018 - Current
Childcare Provider
Woodhaven Development Center
06.2015 - 02.2018
Certificate - CNA/ Phlebotomy
Next Level Healthcare Institute
Associate of Arts -
York Technical College
High School Diploma -
Northwestern High School