Cierra Olivas
Maricopa,AZ
Summary
A candidate who is prideful in their professionalism and absorbent to input and knowledge-based acquisitions. Seeking career that requires thorough communication, weighing through all options and possibilities to achieve main goals, an environment that provides continuous growth and high goal-oriented expectations. Ultimate drive: personal and collective growth through knowledge and performance- ensures utmost partnership trust, loyalty, and overall experience.
Overview
6
6
years of professional experience
Work History
Barista
Wild Horse Pass Hotel & Casino
Phoenix, AZ
06.2025 - Current
- Serve coffee at rapid pace with accuracy to customizations
- Remain in communication with management team about frequent casino events, and changes
- Receive and put away orders with attention to organization
- Maintain rigorous backhouse cleanliness and upkeep of machinery
- Communicate in friendly manner with all guests to ensure guest-oriented, friendly environment
- Call in reports for suspicious or concerning behavior
Rewards Ambassador
Morongo Casino
Cabazon, CA
01.2025 - 05.2025
- Monitored gaming floor activities to ensure adherence to safety regulations and company protocols.
- Facilitated guest engagement through conversation to enhance hospitality and service recovery efforts.
- Built and maintained guest relationships to encourage repeat visitation and loyalty.
- Maintained accurate and secure management of guest data via diligent service of player card issuance, auditing, and reprints.
- Managed guest communications through in-person interactions and phone calls to enhance customer experience.
Diesel Outlet Cabazon
Diesel
Cabazon, CA
11.2024 - 01.2025
- Described in-depth knowledge of material quality and processing to highlight product authenticity to customers
- Interacted with guests and supported all aspects of the sales process to promote seamless transactions.
- Drove efforts to meet and exceed monthly sales targets.
- Ensured environmental orderliness in accordance with diesel retail expectations and standards.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Logistics Account Executive
Total Quality Logistics
Tempe, AZ
07.2024 - 09.2024
- High-level multi tasking between transportation management, customers, and TQL team in fast-paced environment
- Cold calls to negotiate rates and sell loads ranging from low hundreds to high thousands
- Detailed information input to ensure perfected documentation regarding business-sensitive details and contracts
- Frequent timely transportation status checks and up-keep (monitoring for time accuracy and theft prevention)
- Problem solving individually or as a team regarding mishaps during transportation: mechanical breakdowns, fallouts, customer cancellations, theft, etc
- Building rapport and maintaining healthy, reliable, business relationships with customers and carriers
- Analyzed shipment data to identify trends and implement process improvements within logistics operations.
- Collaborated with cross-functional teams to address client needs and resolve issues promptly.
Sales Representative/Customer Service
T-Mobile – Exclusive Wireless, Inc.
Marina, CA
09.2019 - 09.2020
- Re-assess promotions daily so as to deliver best possible performance in promotional / auditing knowledge for each customer
- Problem solving executed daily: billing issues, hardware malfunctions, any possible concern, T-Mobile representatives would proudly take head on with intent to fulfill customer needs and sort/clarify any issues or misunderstandings
- Cultivated strong customer relationships through personalized service and product recommendations.
- Executed daily sales strategies to achieve individual and team targets consistently.
Education
High school or equivalent - General Education
Oak View High School
Yucaipa, CASkills
- Attention to detail
- Performance improvement
- Conflict mediation
- Workflow management
- Account management
- Communication
Interests / Hobbies
Research, Philosophy, Health, General Sciences
Timeline
Barista
Wild Horse Pass Hotel & Casino
06.2025 - Current
Rewards Ambassador
Morongo Casino
01.2025 - 05.2025
Diesel Outlet Cabazon
Diesel
11.2024 - 01.2025
Logistics Account Executive
Total Quality Logistics
07.2024 - 09.2024
Sales Representative/Customer Service
T-Mobile – Exclusive Wireless, Inc.
09.2019 - 09.2020
High school or equivalent - General Education
Oak View High School