Cierra Randall
Winter Haven,FL
Summary
Experienced customer service representative with over 10 years of experience in call centers, billing, and medical institutions. Proficient in remote work with the ability to type over 40 WPM, manage calls, and provide excellent customer service. Skilled in handling customer inquiries, resolving issues, and ensuring customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Glutality
Deerfield Beach, FL
09.2023 - 06.2024
- Assisted patients with check-in processes and addressed their questions and concerns.
- Ensured a smooth and efficient patient check-in experience.
- Call center setting made outbound calls and received mostly inbound calls.
- Remote patient monitoring. Any time a patient took a reading for their glucose levels, we could see it remotely.
- Completed check ins and went over private medical information monthly.
Customer Service Representative
TurboTax (Seasonal)
01.2023 - 04.2023
- Provided support to customers regarding their tax accounts.
- Assisted with IT-related inquiries to resolve customer issues.
- Call center setting. Inbound calls only.
- Troubleshooting the app.
Financial/Negotiation Representative
GC Services
08.2020 - 09.2022
- Negotiated payment arrangements with customers regarding their phone bills.
- Provided financial advice and solutions to customers.
- Upselling customers into a better or cheaper phone plan.
- We conducted "saves" which was the process of saving customers, keeping them from canceling their accounts.
Education
Assoicate of Science - Respiratory Therapy
Polk State College
Winter Haven, FL04.2025
High School Diploma -
Penn Foster
Online, FL06.2017
Skills
- Customer Service
- Remote Work Proficiency
- Communication and Collaboration
- Technical Proficiency
- Problem Solving and Adaptability
- Detail-Oriented
Certification
- CPR/AED
- Pharmacy Technician
References
References available upon request.
Timeline
Customer Service Representative
Glutality
09.2023 - 06.2024
Customer Service Representative
TurboTax (Seasonal)
01.2023 - 04.2023
Financial/Negotiation Representative
GC Services
08.2020 - 09.2022
Assoicate of Science - Respiratory Therapy
Polk State College
High School Diploma -
Penn Foster
Similar Profiles
ASHANIEL THOMASASHANIEL THOMAS
Patient Care Coordinator at Glutality/StrideMDPatient Care Coordinator at Glutality/StrideMD
William Daza ParraWilliam Daza Parra
Captain Hawker 800 at Jet LogisticsCaptain Hawker 800 at Jet Logistics
Jitzel FigueroaJitzel Figueroa
Nanny at Care.com IncNanny at Care.com Inc
Holly DowlingHolly Dowling
Bartender at Glory Days GrillBartender at Glory Days Grill
Taryn CooperTaryn Cooper
Bartender at Kings Grant Golf and Country ClubBartender at Kings Grant Golf and Country Club