Summary
Overview
Work History
Education
Skills
Timeline
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Cierra Rangel

Wichita Falls

Summary

Detail-oriented community manager with a background overseeing a wide range of daily operations for multi-family properties.

Overview

9
9
years of professional experience

Work History

HUD Property Manager

Millennia Housing Management
09.2022 - Current
  • Kept properties in compliance with local, state and federal regulations.
  • Conducted quarterly inspections of both interior and exterior of properties for damage.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

Assistant Regional Manager/Community Manager

Wehner Multifamily
12.2020 - 08.2022
  • Increased occupancy from 82% to 97% while maintaining 5% end of month delinquency from August 2021- current.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Responded to escalated resident concerns and monitored resolution.
  • Assisted with terminations, property evaluations and staff coaching to maintain top property operations.
  • Conducted property visits to assess curb appeal, office upkeep and maintenance activities.

Community Manager

Vickery Development
03.2018 - 12.2020
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.

General Manager

Family Video
09.2015 - 01.2018
  • Led a team of 10 associates, including mentoring management candidates in best practices and leadership.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Incorporated suggested changes to layouts and promotions to drive sales.
  • Directed successful turnaround, increasing profits by 25% within one year.

Education

Oklahoma State University
Stillwater, OK

Associate of Applied Science - Psychology

Oklahoma City Community College
Oklahoma City, OK
05.2023

Skills

  • Tenant and Owner Liaising
  • Team Management
  • Financial Records and Processing
  • Tenant Relations
  • Effective Written and Verbal Communication
  • Compliance Monitoring
  • Business Administration

Timeline

HUD Property Manager

Millennia Housing Management
09.2022 - Current

Assistant Regional Manager/Community Manager

Wehner Multifamily
12.2020 - 08.2022

Community Manager

Vickery Development
03.2018 - 12.2020

General Manager

Family Video
09.2015 - 01.2018

Oklahoma State University

Associate of Applied Science - Psychology

Oklahoma City Community College

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Cierra Rangel