Cierra Rangel
Wichita Falls
Summary
Detail-oriented community manager with a background overseeing a wide range of daily operations for multi-family properties.
Overview
9
9
years of professional experience
Work History
HUD Property Manager
Millennia Housing Management
Wichita Falls, TX
09.2022 - Current
- Kept properties in compliance with local, state and federal regulations.
- Conducted quarterly inspections of both interior and exterior of properties for damage.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Assistant Regional Manager/Community Manager
Wehner Multifamily
12.2020 - 08.2022
- Increased occupancy from 82% to 97% while maintaining 5% end of month delinquency from August 2021- current.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Responded to escalated resident concerns and monitored resolution.
- Assisted with terminations, property evaluations and staff coaching to maintain top property operations.
- Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
Community Manager
Vickery Development
03.2018 - 12.2020
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
General Manager
Family Video
09.2015 - 01.2018
- Led a team of 10 associates, including mentoring management candidates in best practices and leadership.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Incorporated suggested changes to layouts and promotions to drive sales.
- Directed successful turnaround, increasing profits by 25% within one year.
Education
Oklahoma State University
Stillwater, OKAssociate of Applied Science - Psychology
Oklahoma City Community College
Oklahoma City, OK05.2023
Skills
- Tenant and Owner Liaising
- Team Management
- Financial Records and Processing
- Tenant Relations
- Effective Written and Verbal Communication
- Compliance Monitoring
- Business Administration
Timeline
HUD Property Manager
Millennia Housing Management
09.2022 - Current
Assistant Regional Manager/Community Manager
Wehner Multifamily
12.2020 - 08.2022
Community Manager
Vickery Development
03.2018 - 12.2020
General Manager
Family Video
09.2015 - 01.2018
Oklahoma State University
Associate of Applied Science - Psychology
Oklahoma City Community College