Summary
Overview
Work History
Education
Skills
Timeline
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Cierra Shipley

Chesapeake,VA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales associate position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

The Egg Bistro
09.2023 - Current
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Event Staff Member

Waterford Event Rentals
10.2022 - 08.2023
  • Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Assisted with warehouse inventory of plates, napkins, linens, chairs, etc.


Store Associate

Sweet Frog Frozen Yogurt
10.2021 - 10.2022
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Maintained tidy and organized store to comply with cleanliness standards.

Education

Associate Designer Certificate - Interior Design

Tidewater Community College
Chesapeake

Skills

  • Dining room management
  • Customer Service
  • Greeting guests
  • Cleaning and sanitation
  • POS System Operation
  • Safety oversight
  • Team Collaboration
  • Organization

Timeline

Restaurant Hostess

The Egg Bistro
09.2023 - Current

Event Staff Member

Waterford Event Rentals
10.2022 - 08.2023

Store Associate

Sweet Frog Frozen Yogurt
10.2021 - 10.2022

Associate Designer Certificate - Interior Design

Tidewater Community College

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Cierra Shipley