Cierra Summerhill
Houston,TX
Summary
Dedicated retail professional with a proven track record of growth and flexibility at Macy’s, progressing from Seasonal Associate to Customer Experience Colleague, Merchandiser, and Visual Merchandising Lead. Skilled in team coaching, omni-channel performance, and maintaining visually compelling store presentations to drive sales. Committed to leading teams, delivering exceptional customer experiences, and supporting business growth.
Overview
4
4
years of professional experience
Work History
Visual Merchandiser
Macy's
Sugar Land, Texas
09.2025 - Current
- Created visually compelling mannequin displays that showcased current fashion trends and enhanced customer engagement.
- Oversaw monthly execution guides to implement seasonal merchandising and marketing updates, ensuring alignment with corporate standards.
- Installed promotional signage, vinyl graphics, and props to support in-store marketing campaigns, and brand initiatives.
- Prioritized updates to signage, graphics, and props, maintaining visual consistency and supporting storewide merchandising and sales goals.
- Balanced daily visual merchandising tasks while maintaining a high-quality customer experience and supporting ease of shopping.
- Utilized equipment and tools for visual merchandising and store setup, maintaining safety standards, and efficient store operations.
Merchandiser
Macy's
Pearland, Texas
06.2025 - 09.2025
- Ensured signage, pricing, and displays were accurate and consistent, upholding store visual standards and enhancing the customer shopping experience.
- Used VMD tools to process apparel, maintaining merchandising standards and keeping the sales floor organized.
- Assisted customers and provided product knowledge to ensure a positive and informed shopping experience.
- Executed markdowns and organized merchandise to drive sales and maintain a customer-friendly sales floor.
Customer Experience Colleague
Macy's
Pearland, Texas
12.2024 - 06.2025
- Used product knowledge and digital tools to provide tailored recommendations and enhance the customer experience.
- Built client relationships using outreach tools such as My Client, promoting rewards and fostering rapport to encourage repeat visits.
Store Manager (highest job title held)
Foot Locker
Pleasanton, California
03.2022 - 08.2023
- Supported store leadership with scheduling, coaching, and performance feedback to support team development.
- Used Power BI to track store operational performance across omni-channel and in-store metrics, comparing year to year results to support budget optimization.
- Maintained store visuals in accordance with company standards and managed in-store marketing to align with current trends.
Education
Bachelor of Science - Business Management
California State University, East Bay
Hayward, CA06-2022
Skills
- Team Leadership
- Coaching
- Collaboration
- Training & Development
- Interpersonal Communication
- Omni-channel Operations
References
References available upon request.
Timeline
Visual Merchandiser
Macy's
09.2025 - Current
Merchandiser
Macy's
06.2025 - 09.2025
Customer Experience Colleague
Macy's
12.2024 - 06.2025
Store Manager (highest job title held)
Foot Locker
03.2022 - 08.2023
Bachelor of Science - Business Management
California State University, East Bay