Cierra Syler
Lee's Summit,MO
Summary
Accomplished General Manager at Burger King, adept in operations management and leadership, demonstrated through strategic vision leading to significant business growth. Skilled in fostering team unity and driving results, evidenced by earning GM of the Year 2022. Expert in problem resolution and operational efficiency, enhancing customer satisfaction and profitability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Burger King
Lee's Summit, MO
07.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Delivery Driver
Papa Johns
Belton, MO
09.2019 - 07.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Department Manager
McDoanlds
10.2015 - 02.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
Education
Associate Of Business Administration -
Longview Community College
Lee's Summit, MOSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- GM of the Year 2022
- Training GM for Franchise
- Situational Leadership Graduate
- Servsafe certified
Certification
Servesafe
Situational Leadership Graduate
Timeline
General Manager
Burger King
07.2021 - Current
Delivery Driver
Papa Johns
09.2019 - 07.2020
Department Manager
McDoanlds
10.2015 - 02.2019
Associate Of Business Administration -
Longview Community College